Techridge Inc.
Key Responsibilities
· Own and manage the Salesforce backlog for Customer Success and Customer Care operations
· Drive prioritization, scoping, and execution of initiatives impacting Customer Success workflows
· Improve end-to-end customer experience across onboarding, support, engagement, and retention journeys
· Collaborate cross-functionally with Engineering, Product, Customer Success, Operations, and High Availability teams
· Lead delivery of Customer Success initiatives and operational improvements across Salesforce and integrated systems
· Identify workflow inefficiencies and implement automation and tooling enhancements
· Translate business and customer needs into product requirements, user stories, and prioritization decisions
· Drive stakeholder alignment and independently make roadmap and trade-off decisions
· Support quarterly Customer Success initiatives and operational readiness activities
· Leverage customer and operational insights to improve lifecycle workflows and customer outcomes
To apply for this job email your details to krish@techridge.net