Role – ServiceNow Architect
Location – Remote
Mandatory – Telecom Order and Service Management (OMT, TSM), ServiceNow Development, Glide API, Flow designer, Integration Hub
Job Description
Overview
We are seeking a ServiceNow Developer to design and build scalable, enterprise-grade solutions across workflows, integrations, and data models. This role requires strong hands-on development experience, a platform-first mindset, and the ability to deliver maintainable solutions in complex environments.
Key Responsibilities
- Design and develop scalable solutions aligned to ServiceNow best practices and platform standards
- Build and maintain workflows using Flow Designer, IntegrationHub, and scripting (server/client-side)
- Develop and support REST/SOAP integrations, APIs, and event-driven data exchanges
- Design and implement Service Catalog items, request models, and fulfillment workflows
- Model and manage CMDB data, including CI lifecycle, relationships, and data quality
- Develop reusable components, integration patterns, and automation frameworks
- Troubleshoot and optimize platform performance, reliability, and scalability
- Support end-to-end delivery including design, development, testing, and deployment
- Collaborate with architects and stakeholders on solution design and technical direction
Required Skills & Experience
Mandatory
- 5+ years of hands-on ServiceNow development experience
- Strong expertise in:
- Flow Designer and IntegrationHub
- Complex Service Catalog development and orchestration
- REST/SOAP APIs and complex integrations
- CMDB and data modeling
- CSM/Business Portal
- SLA / SLO Development
- Proficiency in Glide APIs & JavaScript (server-side and client-side)
- Experience with Business Rules, Script Includes, Client Scripts, and UI Policies
- Exposure to Service Mapping, Discovery, and Service Graph Connectors
- Strong understanding of platform performance, security, and best practices
- ITSM, CSM (Accounts, Contacts, Entitlements, Contracts, Case Management, Customer Orders), Event Management
Preferred Skills
- Telecom Order and Service Management (OMT, TSM)
- Experience integrating with external platforms (network, monitoring, cloud, or configuration tools)
- Familiarity with DevOps practices and CI/CD pipelines
Thanks
Yogesh Sharma K,
Reveille Technologies, Inc
