Staff Software Development Engineer-Automation Engineer (RPA)

About Company

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters 

Position :Staff Software Development Engineer-Automation Engineer (RPA)

Location: Remote

Rate: $60/hr on c2c

Position Summary

The Staff Software Development Engineer in Automation Production Support is a senior technical leader responsible for the stability, reliability, and operational excellence of enterprise automation solutions. This role owns production support strategy for RPA and automation platforms, leads complex incident resolution, and drives proactive improvements to reduce operational risk. The position partners closely with engineering, infrastructure, QA, and business stakeholders to ensure automations are resilient, scalable, and aligned to business outcomes.

The Production Support role owns incident triage, root‑cause analysis, and coordination of fixes to ensure stable and reliable production operations. The role works closely with development and platform teams to resolve issues efficiently and prevent recurrence. Participation in a rotating on‑call schedule is expected, which may involve limited after‑hours support for critical incidents or time‑sensitive production events

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Key Responsibilities

Production Support & Operations

Serve as the technical owner for production support of automation and RPA solutions across critical business processes
Lead incident triage, root cause analysis, and permanent remediation for high‑severity automation failures
Establish and enforce runbooks, support models, escalation paths, and on‑call readiness for automation platforms
Proactively identify systemic issues and implement stability, resiliency, and performance improvements
Automation & Engineering Leadership

Provide hands‑on technical leadership for automation design, debugging, and optimization in production environments
Review automation code and configurations to ensure adherence to standards, security, and reliability best practices
Partner with development teams to ensure production readiness of new automations before release
Guide architectural decisions that reduce operational complexity and technical debt
Monitoring, Tooling & Reliability

Design and maintain monitoring, alerting, and health dashboards for automation platforms
Drive adoption of AIOps, SRE, and automation‑first support practices where applicable
Improve observability by defining meaningful metrics such as uptime, failure rates, recovery times, and business impact
Cross‑Team Collaboration & Communication

Act as a key escalation point for automation‑related production issues
Collaborate with infrastructure, application, and vendor teams to resolve platform‑level issues
Communicate incidents, risks, and remediation plans clearly to technical and non‑technical stakeholders
Mentor engineers and support analysts in automation support best practices
Required Qualifications

Extensive experience in software development and production support for enterprise systems
Strong expertise in automation/RPA platforms, scripting, and debugging complex workflows
Proven ability to lead incident response and root cause analysis in high‑availability environments
Deep understanding of SDLC, CI/CD, release management, and production readiness standards
Preferred Qualifications

Experience supporting mission‑critical automation in regulated or high‑volume environments
Familiarity with monitoring tools, job schedulers, and orchestration platforms
Experience implementing resiliency patterns, failover strategies, and automation governance
Demonstrated leadership in driving operational maturity and continuous improvement
Impact of the Role

Improves reliability and availability of automation supporting core business operations
Reduces production incidents through proactive engineering and observability
Ensures automation solutions scale safely and sustainably
Elevates production support from reactive issue handling to engineering‑led reliability
Education

Bachelor’s degree in Computer Science, Engineering, or equivalent practical experience

Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment