Location: Charlotte, NC – Only local resource
Work Model: Hybrid (3 days/week onsite)
Duration: 6-12 months
Travel: Required (field research & stakeholder engagement)
Work Model: Hybrid (3 days/week onsite)
Duration: 6-12 months
Travel: Required (field research & stakeholder engagement)
Role Summary
The Lead Product Experience Strategist focuses on improving product decision quality before development begins. This role grounds product direction in real-world, end‑to‑end operational workflows (people, process, systems) to ensure measurable business value and clear differentiation.
This is not a UI design or research-only role.
This is not a UI design or research-only role.
Key Responsibilities:
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Analyze end-to-end operational workflows to identify inefficiencies, failure points, and workarounds
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Quantify impact (time saved, cost avoided, errors reduced, risk mitigated)
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Influence decisions on what to build, change, defer, or stop before development
What Success Looks Like
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Better product decisions made pre-build
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Reduced wasted development effort
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Measurable operational improvements
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Clear differentiation in how work is done through technology
Required Experience
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7–10+ years in product strategy, experience strategy, service design, UX strategy, or strategy-focused product management
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Strong operational workflow thinking (beyond UI or features)
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Proven ability to influence product decisions upstream
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Experience quantifying business impact and clearly communicating outcomes
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Comfortable influencing without formal authority
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Healthcare or other complex/regulated domains preferred
Non‑Negotiable Screening Criteria
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Influencing, changing, or stopping product decisions before build
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Identifying high-impact workflow issues others missed
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Quantified business impact (time, cost, errors, or risk)
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Ownership of outcomes, not advisory-only contributions
Thanks & Regards,
