C2C roles
Job Title: ServiceNow Solution Architect
Location : (Bridgewater, NJ / Charlotte, NC / Bellevue, WA / Plano, TX / Santa Clara, CA)
Job Summary
The Solution Architect – ServiceNow is responsible for designing end‑to‑end ServiceNow solutions that address complex business challenges while aligning with enterprise architecture standards, platform best practices, and long‑term digital transformation goals. This role bridges business strategy, process design, and technical architecture, ensuring solutions are scalable, secure, upgrade‑safe, and deliver measurable business value.
Acting as a trusted advisor to senior stakeholders, the Solution Architect leads solution definition across multiple ServiceNow modules, governs design decisions, supports pre‑sales and delivery assurance, and collaborates closely with Platform Architects, Principal Technical Consultants, and Business Process Consultants. The role plays a pivotal part in shaping solution vision, value realization, and multi‑year platform roadmaps.
Key Responsibilities
End‑to‑End Solution Architecture
Define holistic ServiceNow solution architectures spanning process, data, integrations, security, and user experience
Lead solution design across modules such as ITSM, ITOM, CSM, HRSD, CMDB/SACM, SecOps, GRC, and IRM
Translate business objectives and requirements into scalable and upgrade‑safe target architectures
Ensure alignment with enterprise architecture principles and ServiceNow product roadmap
Business & Process Alignment
Collaborate with Business Process Consultants to shape To‑Be process designs, value streams, and service journeys
Guide customers on OOTB‑first and configuration‑driven approaches, balancing customization needs with maintainability
Map business outcomes to platform capabilities, KPIs, and experience‑level metrics (XLAs)
Technical & Platform Design Oversight
Partner with Platform Architects and Principal Technical Consultants to define:Technical architecture and module boundaries
Integration patterns (REST/SOAP APIs, Integration Hub, MID Server)
Data and CMDB models
Security, RBAC, and compliance models
Review and approve high‑level design, functional design, and technical solution documents
Ensure performance, scalability, resilience, and security are built into design decisions
Pre‑Sales & Solutioning Leadership
Lead solution definition for complex opportunities, including approach, scope, architecture, and estimates
Participate in RFP responses, solution presentations, and executive discussions
Develop solution blueprints, reference architectures, and accelerators
Support deal qualification by identifying risks, dependencies, and assumptions
Delivery Assurance & Governance
Provide architectural oversight during delivery to ensure adherence to approved solution designs
Act as escalation point for complex design trade‑offs, integration challenges, and scope changes
Validate demos, UAT readiness, and go‑live decisions from a solution perspective
Ensure consistent design quality across multiple workstreams and vendors
Platform Evolution & Innovation
Define solution roadmaps aligned to ServiceNow releases and emerging capabilities
Encourage adoption of advanced features such as:AI Search and Virtual Agent
Performance Analytics and XLAs
Automation Engine and Gen‑AI–driven workflows
Drive continuous improvement by identifying opportunities for optimization, consolidation, and modernization
Stakeholder & Executive Engagement
Act as a trusted solution advisor to senior business, IT, and enterprise architecture stakeholders
Lead architecture workshops and design governance forums
Clearly communicate solution trade‑offs, risks, and value outcomes to executive audiences
Mentorship & Practice Contribution
Mentor Solution Architects, Platform Architects, and senior consultants
Contribute to practice standards, methodologies, and best‑practice assets
Support CoE initiatives and knowledge‑sharing across programs
Required Skills & Qualifications
8+ years of experience in ServiceNow solution architecture or enterprise application consulting
Strong cross‑domain experience with ServiceNow modules and integrations
Deep understanding of ITIL v4, enterprise service management, and digital workflows
Experience leading large, multi‑domain, global ServiceNow programs
Preferred/Good to Have
ITIL v4 (Foundation or higher) where not already mandatory.
ServiceNow Micro-certifications (e.g., IntegrationHub, Flow Designer, Performance Analytics)
Cloud/EA certifications (e.g., AWS/Azure, TOGAF, IT4IT) based on role.
What We Offer
Opportunity to work on enterprise-grade ServiceNow transformations and latest releases.
Learning culture with certification sponsorship and internal academies.
Flexible work, inclusive culture, and clear growth paths within the practice.
To apply for this job email your details to rahul.pandey@quantumworldit.com