Salesforce Data Product Owner / Scrum Master (PO/SM)

Must Have Skills –
Salesforce: 5+ Years
Salesforce (SFDC) Product Owner: 5+ Years
IT Exp: 8+ Years
Salesforce (SFDC) platforms: 5+ Years
Good To have Skills –
Salesforce Health Cloud Exp:- 1+ Years
Healthcare Payer:- 1+ Years
Domain Experience (If any) – Healthcare Payer
Must have Certifications –
Good to Have:
Salesforce certifications (Administrator, Sales Cloud, Service Cloud, Business Analyst)
Scrum certifications such as CSM, PSM I/II, or SAFe Agilist

Role Summary
We are seeking an experienced Salesforce (SFDC) Product Owner – Scrum Master to lead Agile delivery for Salesforce data and platform programs. This hybrid role combines end to end product ownership with hands on Scrum facilitation, ensuring business value, delivery predictability, and high quality Salesforce implementations across enterprise environments.
The role requires strong stakeholder leadership, backlog ownership, and Agile execution expertise, with deep experience across Salesforce platforms.

Key Responsibilities
Product Ownership
Own and manage the Salesforce product backlog, ensuring alignment with business objectives, data strategy, and client priorities
Define and maintain product vision, roadmap, and release plans for Salesforce platforms including Sales, Service, Experience, and related clouds
Translate business and data requirements into well defined user stories with clear acceptance criteria
Prioritize backlog items to maximize business value, efficiently balancing scope, timelines, dependencies, and risks
Partner closely with Salesforce Architects, Data Leads, and Technical Leads to validate solution feasibility and design alignment

Scrum Master & Agile Leadership
Facilitate all Agile/Scrum ceremonies: Sprint Planning, Daily Stand ups, Sprint Reviews, and Retrospectives
Coach teams on Agile principles, Scrum values, and continuous improvement practices
Remove impediments, proactively manage delivery risks, and shield teams from external disruptions
Track, analyze, and report Agile metrics including velocity, burndown, burn up, and release progress
Drive Agile maturity and consistent execution across one or more Salesforce delivery teams

Stakeholder & Delivery Management
Act as a single point of accountability across business stakeholders, product owners, and Salesforce delivery teams
Facilitate requirement workshops, backlog refinement sessions, and release planning discussions
Provide transparent delivery updates to leadership, including risks, dependencies, and mitigation strategies
Ensure delivery alignment with enterprise governance, security, compliance, and quality standards

Salesforce Focused Responsibilities
Ensure functional alignment with Salesforce best practices and standard platform capabilities
Support UAT planning, execution, and business sign off for Salesforce releases
Coordinate closely with Salesforce Admins, Developers, QA, Integration, and Data teams across onshore/offshore models
Ensure production readiness, cutover planning, and post go live stabilization

Required Qualifications
8+ years of overall IT experience
5+ years of hands on experience as a Product Owner and/or Scrum Master
Strong experience with Salesforce (SFDC) platforms: Sales Cloud, Service Cloud, Experience Cloud
Proven experience managing enterprise stakeholders and cross functional delivery teams
Hands on experience with JIRA, Confluence, or equivalent Agile tools
Excellent communication, facilitation, prioritization, and decision making skills

Preferred Qualifications
Salesforce certifications (Administrator, Sales Cloud, Service Cloud, Business Analyst)
Scrum certifications such as CSM, PSM I/II, or SAFe Agilist
Experience in Healthcare, Insurance, or large enterprise platforms
Experience working in onshore-offshore delivery models and client facing roles
Exposure to Scaled Agile / SAFe environments

Soft Skills & Leadership Traits
Strong business and data mindset with outcome based thinking
Ability to balance strategic vision with execution discipline
High ownership, accountability, and stakeholder confidence
Collaborative, adaptable, and delivery focused leadership style