Title: ServiceNow Certified Implementation Specialist with (CIS-CSM) Certificate
Location: New York, NY
Description:
REQUIRED QUALIFICATIONS:
ServiceNow certification: CIS‑CSM (Customer Service Management).
4–6 years hands‑on ServiceNow admin/development; 2+ full CSM implementations.
Platform expertise: configuration/customization across CSM/CRM; Flow Designer, IntegrationHub, Business Rules, Client Scripts, Script Includes, Glide APIs.
Reporting & Performance Analytics: KPIs, indicators, widgets, dashboards, scheduled reports, scorecards.
Security & governance: ACLs, roles, data policies, encryption, update sets, source control, CI/CD promotion practices.
Architecture & data: SaaS/multi‑tenant concepts; data modeling; CMDB relationships; familiarity with CSDM.
Integrations: REST/SOAP, webhooks; JSON/XML; auth via OAuth2 and SAML/OIDC.
Delivery excellence: ATF, versioning, release/change management, documentation.
Education: Bachelor’s in CS/IS/Engineering or equivalent experience.
Professional skills: analytical problem‑solving, reliable follow‑through, deadline ownership, independent work, and cross‑team collaboration.
Contact Information
Email: mokumar@sprucetech.com
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