Techridge Inc.
Claude GenAI Support Specialist – Remote
Role Overview
We are seeking experienced Managed Services professionals to augment our Technology Support Services team in supporting end users of Anthropic Claude-powered products and workflows. The successful candidate will serve as a subject-matter expert on Claude, acting as the primary point of contact for technical escalations, prompt engineering guidance, knowledge management, and staff mentoring.
This is a client-facing, hands-on support role that demands both deep technical familiarity with Claude and the interpersonal skills to coach and IT team and upskill a team of end users. All resources must have Anthropic Academy training certification and demonstrate meaningful work experience with Claude
Key Responsibilities
1. End-User Support & Ticket Escalation Management
• Serve as the escalation point for complex or unresolved Claude-related support tickets logged in Atlassian Jira.
• Triage, prioritise, and resolve escalated issues related to Claude-powered products and AI-assisted workflows.
• Collaborate with internal team leads to ensure SLAs are met and ticket backlogs are managed effectively.
• Document resolution steps and root-cause analyses to prevent recurrence and enable team self-sufficiency.
2. Prompt Engineering Guidance
• Provide expert guidance to end users on effective prompt design for Claude across a variety of business use cases.
• Develop, review, and iterate on prompt templates and prompt libraries tailored to the organisation’s workflows.
• Stay current with Anthropic’s evolving model capabilities, prompt engineering best practices, and product updates.
3. Knowledge Base Development & Maintenance
• Create, maintain, and continuously improve knowledge base documentation covering Claude usage, troubleshooting guides, FAQs, and prompt engineering resources.
• Ensure all knowledge base content is accurate, accessible, and aligned with the latest Claude model features and organisational policies.
• Establish a regular review cycle to keep documentation up to date as Claude capabilities evolve
To apply for this job email your details to krish@techridge.net