C2C careers
Tools Development-Software Engineering
Location: Milpitas, CA
Hire Type: Contract
Experience with supporting 3rd party application
Application suite at Client is IBM Aspera (Shares, Faspex, HSTS, Console).
Experience with any other corporate integrated file transfer tools is also a plus, especially if functionally is like Aspera.
Follow up ticket queue in ServiceNow and coordinate a solution
Application upgrades and configuration changes (DEV/PROD)
Assist other IT Infra teams based on support documentation (SOP)
Log and follow up of support tickets with vendor IBM
Continuously review and update existing server and application documentation
Build usage reports & conclusions to present to IT Management
Understanding of security and access controls: coordinate with Security and other Infra teams on
Single Sign On (SAML)
PKI & public certificates
Firewall policies
VIP/Load Balancing setup for internal and external facing URLs
Bot protection protocols
Application improvement projects and initiatives
Strategic projects on functionality and application changes
Implementation and coordination with other teams (e.g., automation of provisioning to end users)
high focus on automated user provisioning (SNOW) and SOP/ documentation
Interacting with user groups representatives to give feedback on the service and get suggestions for improvements
3rd line end user support on the end user application (transfer client),
client knowledge on Windows transfer agent and local security policies (MacOS and Linux knowledge is a plus)
document work logs in ServiceNow
update SOPs for Helpdesk and local IT as required
keep end user documentation up to date
To apply for this job email your details to rifat@noblesoft.com