Help Desk Analyst (Application Support) @ Hartford, CT

Help Desk Analyst (Application Support)
 Hartford, CT 
Contract

Key requirements:

·       Strong experience in IT Help Desk / Technical Support

·       Experience with ticketing, troubleshooting, and SLA-based support

·       Exposure to law enforcement / criminal justice domain (highly preferred)

·       Knowledge of RMS systems or CJIS-related applications

·       Experience in user training, onboarding, or implementation support

·       Strong communication skills (working with police departments, IT teams, vendors)

Role responsibilities:

·       Deliver training sessions (remote & onsite)

·       Support onboarding of police departments

·       Assist with change management and workflow adoption

·       Coordinate with vendors and internal teams

· Maintain documentation, reports, and knowledge base

 

Additional:

·       Willingness to travel for onsite training

·       Ability to work in a structured government environment