Position: Amelia Developer (Voice & Chat)
Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix,
AZ – onsite
Key Skills:
Conversational AI Platform Experience: Direct experience with Amelia (formerly IPsoft) is primary.
• Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-
like voice conversations.
• NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition,
and entity extraction.
• Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).Must
have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks,
ITSM tools like Servicenow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in
Python Javascript, React Js
• Technical Proficiencies: Python (4+ years preferred), JSON, and familiarity with ServiceDesk or IT
• Solution Architecture: Ability to design, build, and deploy conversational solutions for customer
Essential Skills:
Amelia Developer ( Voice Chat )Key Skills Experience to HighlightConversational AI
Platform Experience Direct experience with Amelia (formerly IPsoft) is primary.Voicebot
Development Expertise in speech-to-text| text-to-speech| and designing natural| human-like voice
conversations.NLP Machine Learning Strong background in Natural Language Processing| intent
recognition| and entity extraction.Integration Skills Experience connecting bots to backend systems
via APIs (REST| SOAP| XML).Must have strong experience integrating Amelia with tools like AWS
Connect| Backend APIs| Webhooks| ITSM tools like Servicenow| Jira| Rally| Contact center
technologies| ADS| SSO| LDAP| Scripting in Python Javascript| React JsTechnical Proficiencies
Python (4 years preferred)| JSON| and familiarity with ServiceDesk or IT Ops automation.Solution
Architecture Ability to design| build| and deploy conversational solutions for customer service or
internal IT
Javed Shaikh | Senior – Talent Acquisition Specialist
M: +1 213-668-5856 | E: Javed.m@twsol.com