Location: Charlotte, NC and Detroit, MI (Only Local ) No- Relocation
Qualifications:
3+ years of experience working as a Salesforce Systems Administrator.
Bachelor\'s. degree in. computer science, business, information systems, or equivalent.work experience.
Salesforce Administrator Certification• (ADM.201), Salesforce Platform App Builder Certification, Salesforce Sales Cloud Consultant Certification, Salesforce Service Cloud
Consultant Certification, •and/or• Salesforce CPQ• Certification.
→Deep • understanding and experience with Service and Sales Cloud. Additional experience in Data Cloud and Financial Services Cloud is preferred.
Experience •in• an enterprise-level•environment• (100+•users per system, •complex business processes involving multiple integrated-systems) .
→ Proficiency with Salesforce Classic and Salesforce Lightning.
Excellent verbal and written communication skills, with•the ability to. effectively communicate•with•both technical and non-technical audiences.
Self-motivated with the ability to prioritize and multi-task.
Strong attention to detail and ability to manage multiple projects simultaneously.
›Ability to analyze data, identify trends, and translate findings• into actionable.insights.
Problem-solving skills.to.identify.root•causes and develop • effective solutions.
Experience working within an Agile framework• and managing tasks within a sprint cycle.
Ability to work effectively.with.cross-functional.teams• and build strong working relationships.
Understanding. of business processes and how-Salesforce can support business objectives.
Expertise with Salesforce-Lightning Flows and Omniscript.
Relevant business analysis and services skills.
Ability to work independently. in a fast-paced environment with tight: deadlines
Experience defining business requirements, writing user stories, creating detailed functional designs, and process documentation.
Knowledge of Salesforce products and the ability to develop solutions using standard functionality.
Familiarity. with Salesforce.com-best practices, support mechanisms, procedures, and limitations.
Job Description:
· gathering to design to configuration, managing users and data, creating reports and dashboards, and
· ›User and License Management: Set up new users, manage
· -System Configuration and Customization: Configure Salesforce
· access levels, and handle user provisioning and deprovisioning applications within the platform.
· meet business requirements, customize objects, fields, workflows, and automation, and develop custom
· Report and Dashboard Creation: Design and build reports and dashboards to track key performance indicators• (KPIs) and provide insights to stakeholders.
· Troubleshooting and Support: Address user-reported issues, provide technical support, and collaborate with Salesforce dev/engineer and sustain teams to resolve complex problems organization.
· Staying Up-to-Date: Keep current with the latest Salesforce releases and features, understand new functionalities, and identify opportunities to leverage them for the workflows.
· Collaboration: Work closely with business leaders, stakeholders, and other team members to understand their needs and ensure the Salesforce platform effectively supports their Subject Matter Expertise: Serve as an internal expert on Salesforce best practices, governance, upcoming features, functionality, industry trends, and emerging technologies.
· Data Access Control: Design and execute organizational and user control to data access within Salesforce, including object, field, and record-level security.
· › Process Evaluation: Evaluate existing processes, process automation, and reporting requirements to determine the most effective and efficient model. Solution Alignment:
· Partner with product and technical teams to ensure alignment with product strategy and technology goals.
· Service Cloud Optimization: Support Service Cloud redesign efforts to support business efficiency and satisfaction goals.
· Release Management: Prepare for and support Salesforce releases, where applicable.
