Position: Amelia Developer ( Voice & Chat )
Location: San Antonio, TX / Plano, TX / Tampa, FL / Colorado Springs, CO / Chesapeake, VA / Phoenix, AZ
Job Description:
Key Skills & Experience to Highlight:
Conversational AI Platform Experience: Direct experience with Amelia (formerly IP soft) is primary.
Voice Bot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).
Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like ServiceNow, Jira, Rally, contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js
Technical Proficiencies: Python (4+ years preferred), JSON, and familiarity with ServiceDesk or IT Ops automation.
Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT
Skills: CTI Cisco~Genesys Inbound Voice
Education: At least a bachelor’s degree (or equivalent experience) in Computer Science, Software/Electronics Engineering, Information Systems, or closely related field is required.
Contact Information
Email: Jyothi.s@itechus.net
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