ServiceNow CMDB Business Analyst / 53290-1
Philadelphia, PA
6+ Months
Onsite Work
Rate:$55/hr on C2C
Job Description
Seeking an experienced ServiceNow Business Analyst with understanding of ServiceNow Configuration Management, Discovery, and Service Mapping areas to capture business requirements.
Job Duties
This position is responsible for capturing business requirements for Configuration Management, Discovery, and Service Mapping.
• Liaison between the business and the platform team
• Captures business and user requirements (as stories for agile shops)
• Ensures requirements are understood, developed, tested, and delivered to specification
• Owns the relationship with project stakeholders to identify, prioritize, model, and document business, process, and data requirements
• Represents project stakeholders throughout planning, development, and release processes
• Works with the platform team to develop release estimates
• Supports the testing effort
• Works with stakeholders to drive adoption
Required Skills
• Bachelor’s degree or equivalent (4-years) in Computer Science, Engineering, or related field.
• Keen understanding of ITIL framework and industry best practices with ITIL v3 or v4
• Experience in Agile SCRUM methodology
• 4+ years of practical experience and shown success with the requirements gathering for ServiceNow CMDB and Service Mapping
• Comprehensive understanding and background in ServiceNow Discovery, including Cloud Discovery and how it should populate the CMDB
• Service mapping, MID server configuration, data mapping
• Integration overview between ServiceNow and external tools/systems or experience with Integration Hub a plus
• Strong experience with ServiceNow out of box functionalities
• Knowledge of protocols such as HTTP, TCP, SNMP, SOAP, and REST
• Teamwork and collaboration
• Resourceful, takes the initiative to accomplish goals and objectives
• Excellent oral and written communications
• Organized and analytical, adept at working in a team environment and able to handle multiple priorities
• Adaptability / ability to manage change
• Problem solving / analytical thinking with a results-oriented focus
• Strong understanding of ServiceNow modules
• Ability to articulate ServiceNow features as it relates to the customers business
Ashok
916-646-2080 EXT 222
