Cloud Application Support Analyst

Position – Cloud Application Support Analyst

rate – 55$ on c2c
Required Education
• Option 1: A Bachelor’s or Master’s degree with 2-4 years of relevant application support experience.
• Option 2: No degree, but a technical certification with 6+ years (preferably 8+ years) of relevant application support experience.

Required Skills
• Application Support & SRE: Minimum 2-4 years of experience in Application Support for cloud-based applications. Experience in a Site Reliability Engineering (SRE) role focused on availability/performance.
• AWS Services: Extensive hands-on experience with: EC2, S3, VPC, Route 53, RDS, CloudFormation, DynamoDB (NoSQL), Lambda, CloudWatch, IAM, ELB, EBS, ECS, SQS, SNS.
• Databases: Expertise with relational databases, querying, and reporting. Snowflake experience is highly preferred.
• Troubleshooting: Strong experience troubleshooting issues related to UI, API, and data flow.
• Monitoring Tools: Experience with tools like AppDynamics, Grafana, or ThousandEyes.
• Scripting & Automation: Required proficiency in Python. Working experience with PowerShell, SQL, and JSON.
• CI/CD & Data Ops: Familiarity with ADO (Azure DevOps) pipeline framework. Background in data management, data engineering, or data operations.

Key Responsibilities:
• Triage and resolve application support tickets within defined Service Level Agreements (SLAs).
• Perform critical application/technical problem identification and resolution, including responding to off-shift and weekend support calls.
• Proactively identify, manage, and document issue resolutions, providing follow-up communication to requestors.
• Participate in application availability and performance monitoring.
• Develop scripts (Python/PowerShell) and automation tools to better detect, correct, and prevent application issues.
• Develop and enhance monitoring and alerting capabilities.
• Perform other job duties as assigned by Caterpillar management.

Soft Skills & Other Requirements:
• Ability to work independently and manage issue resolution proactively.
• Strong documentation and follow-up communication skills.
• Availability for off-shift and weekend support calls as part of an on-call rotation.
• Must be local or explicitly willing to relocate at own expense and be onsite from day one (Chicago or Peoria, IL).

Disqualifiers / Red Flags:
• Choppy job history / consistent job hopping.
• Lack of concrete, hands-on technical experience.
• Being overqualified for a Tier 2 support role.
• Non-local candidates who do not clearly state relocation plans.