Rivago Infotech
A ServiceNow Technical Functional Consultant acts as both a technical implementer and a business process advisor. You’ll design, configure, customize, integrate, and maintain ServiceNow modules, ensuring they align with client needs and best practices.
Key Responsibilities
Requirement Gathering & Analysis
Engage with stakeholders to collect and document functional and technical requirements. Translate these into user stories, acceptance criteria, and test plans.
Solution Design & Configuration
Configure ServiceNow modules (e.g., ITSM, HRSD, ITAM, GRC, Finance & Supply Chain) using out-of-the-box capabilities, forms, workflows, notifications, SLAs, catalog items, and dashboards.
Workshops & Stakeholder Facilitation
Lead design and process workshops to analyze current and future-state processes. Conduct gap analysis and recommend improvements. , ,
Deployment & Support
Assist with deployment, code migration, issue triage post-implementation, and ongoing support including enhancements and bug fixes. ,
Documentation & Training
Create business requirement documents, system design specs, user guides, and deliver training for system users and administrators. ,
Integration & Data Migration
Plan and execute integrations with external systems (ERP, HRIS, CMDB), data extraction/migration, and maintain data integrity. ,
Governance & Best Practices
Ensure solutions adhere to ServiceNow best practices focused on configuration over customization, platform standards, coding guidelines, and ITIL principles.
Client Relationship Management
Serve as the key technical advisor, guiding clients to leverage standard capabilities, improve processes, and optimize ROI. Provide continuous feedback to product teams.
Required Skills & Qualifications
ServiceNow Expertise
Hands-on experience with multiple ServiceNow modules such as ITSM, HRSD, ITAM, GRC, and Finance & Supply Chain solutions.
Certifications like CIS-Systems Administrator, Certified Implementation Specialist (ITSM, HRSD, ITAM, etc.).
Technical Proficiency
Advanced knowledge of JavaScript, ServiceNow Scripting, APIs (REST/SOAP), UI Policies, and Integration techniques.
Functional & Analytical Acumen
Strong understanding of business process mapping, workflow optimization, and ITIL. Excellent analytical and problem-solving capabilities.
Communication & Stakeholder Management
Exceptional verbal and written communication skills to work with technical and business audiences; workshop facilitation experience.
Consultative & Client-Centric
Experience in a client-facing consulting role, delivering guidance, training, and continuous value. CNX (client outcomes advisor).
Project Delivery & Methodologies
Familiarity with Agile/Scrum SDLC. Capability to oversee development, testing, delivery pilots, and post-launch support.
Desired Additional Skills
Knowledge of performance analytics, AI integration, and emerging ServiceNow features.
Typical Qualifications & Experience
Bachelor’s degree in computer science, Information Systems, Engineering, or related field.
9+ years in ServiceNow implementation and consulting roles
Relevant ServiceNow certifications (CIS, Implementation Specialist).
Proven track record in leading or contributing to full life-cycle ServiceNow projects.
What You’ll Deliver
Best-practice-driven, scalable ServiceNow solutions tailored to client needs
High client satisfaction through effective collaboration, training, and support
Reusable assets, documentation, and knowledge transfer for long-term value
Continuous feedback loop to enhance both client outcomes and product evolution
To apply for this job email your details to naveen.bandekar@rivagoinfotech.com