C2C Hiring for Service Now Business Analyst(HRSD) at Sunnyvale, CA (Onsite)

Job Title : Servicenow Business Analyst(HRSD)

Location : Sunnyvale, CA (Onsite)

Duration : 12 Months

 

Job Description :

Roles and Responsibilities:  

·         Over all 10+ years of experience working as Business Analyst and with 6+ years as a BA on ServiceNow projects

·         6–10 years in ITSM/ITIL processes,.

·         Collaborate with stakeholders to understand customer experience goals and CSDM requirements.

·         Document functional requirements, user stories, and acceptance criteria.

·         Analyze existing processes and recommend improvements aligned with ServiceNow and ITIL standards.

·         Solution Design Support

·         Work with ServiceNow architects and developers to translate business needs into technical specifications.

·         Validate CSDM implementation for service mapping and data integrity.

·         Customer Experience Optimization

·         Define workflows and processes that enhance user experience across ServiceNow modules.

·         Ensure seamless integration of customer-facing portals and self-service capabilities.

·         Testing & Validation

·         Support UAT and validate configurations against business requirements.

·         Ensure quality and compliance with organizational standards.

·         Stakeholder Communication

·         Act as a liaison between business teams and technical teams.

·         Provide regular updates on progress, risks, and dependencies.

Required Skills & Experience:

·         Good experience working on HRSD(Human Resource Service Delivery)

Technical Knowledge:

·         Familiarity with ServiceNow ITSM, ITOM, and CSDM data structures.

·         Understanding of CMDB and service mapping principles.

·         Process Knowledge:

·         Strong grasp of ITIL framework and customer experience best practices.

 

Thanks & Regards

Bhavanesh Eamani

Lead Technical Recruiter

bhavanesh@aesincus.com

PH : 9724400073

Agile Enterprise Solutions Inc.

2591 Dallas Parkway Suite 300 Frisco, TX 75034