C2C contract jobs
Role: SnapLogic Technical Support Lead
Location: Springs, TX
Contract
Job Description:
As a Lead, you will be intensely involved in the support and operations of the SnapLogic integration platform.
You will lead a team of approximately 17 members in a 24×7 support environment, ensuring adherence to ITSM processes.
You will manage incidents, service requests, bug fixes, minor enhancements, and RCA for problem tickets.
You will also coordinate with offshore teams for daily status updates, deliverables, and shift handover calls, while maintaining client status reporting and driving continuous improvements and automation initiatives.
Required Skills:
Minimum 6 years of experience in SnapLogic Support and Operations projects.
Must be SnapLogic Integration and Admin Certified.
Must have working knowledge of ServiceNow.
Must have good understanding of ITSM processes.
To apply for this job email your details to vamshi.k@humacinc.com