Role: ServiceNow Analyst
Location: San Jose, CA (Hybrid, locals only)
Duration: 12+ Months
Must have:
• ServiceNow experience – must show hands-on exposure, especially HRSD
modules.
• Implementation / hands-on configuration experience – practical work,
not just theory.
• Analyst work experience – requirement gathering, UAT, bridging
business & tech.
• Defect testing / issue resolution – navigating, reproducing, testing
defects.
• Certifications – relevant ServiceNow or HRSD certifications
highlighted.
Requirements:
• The role is primarily a ServiceNow analyst position, not a developer
role.
• Understand ServiceNow configuration, HRSD modules, and defect
testing/resolution.
• Be able to navigate the system, reproduce issues, test themselves, and
write basic technical requirements from business requirements.
• Work with both stakeholders and engineering teams, acting as a bridge
between business and technology.
• Experience in UAT cycles, requirement gathering, and project teamwork.
• Jira experience is a plus but not mandatory.
• Good communication skills are critical, especially since the role is
US-based and stakeholders will be in different time zones.
• Self-starter who can lead small projects with minimal oversight.
