Level 2 Prod Services Application Support
Lake Mary, Florida OR , Pittsburgh PA – Onsite – Hybrid
6-12+ Months Contract
Job Summary:
5-8 years of diverse experience in multiple areas of information technology is required; experience in the securities or financial services industry is a plus.
Senior technical lead provides L2 production support for critical payment applications. Individuals will work closely with the application development teams and infrastructure support groups to ensure systems are highly available.
Technical Support L2 (Application and infrastructure Support with DevOps knowledge )
- Excellent knowledge of Unix, SQL, and Linux systems
- Hands-on Scripting experience (Python/ Shell /PowerShell) in the Unix/Linux platform is desired.
- Experience in AppDynamics, Splunk, and ServiceNow tools
- ITIL/ ITSM certification is preferable.
- Root cause analysis: Troubleshooting production errors and performing root cause analysis.
- Scheduling: Scheduling, modifying, and monitoring production mainframe jobs
- Balancing: Completing daily and weekly balancing procedures
- Analyzing: Analyzing and troubleshooting application issues, identifying root causes, and implementing solutions
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