Location: Louisville, KY – Hybrid (3 days/wk)
Duration: Long Term
Experience: 12+ years MUST
Rate: $50/Hr C2C
Mandatory skills (must be showcased on resume): .NET Windows Forms, SQL, MQ
JD:
- Customer issue resolution: Act as a point of contact for escalated or complex customer inquiries and complaints that frontline staff cannot resolve. Analyse production issue and support the application maintenance.
- Development work: Determine and prioritize maintenance work, which includes bug fixes, performance improvements, and security updates
- Performance monitoring: Track team performance, analyze metrics, and implement solutions to improve service levels, customer satisfaction, and operational efficiency.
- Process improvement: Identify areas for improvement, implement new processes, and create training materials to enhance support services.
- Coordination and communication: Liaise with other departments to ensure smooth information flow and coordinate efforts to meet strategic objectives.
- Operational management: Manage work queues, and ensure compliance with company policies and audit requirements.
Work model
- We believe hybrid work is the way forward as we strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a hybrid position requiring 2–3 days a week in a client office. Regardless of your working arrangement, we are here to support a healthy work-life balance through our various wellbeing programs.
What you need to have to be considered
- Strong hands-on experience with .NET framework including VB .NET, Windows form.
- Hands -on Experience in MQ and window service
- Proven hands-on experience in building WebAPI
- Proficiency in SQL Server databases and Active reports.
- Desired to have exp with Azure cloud services.
These will help you stand out
- Experience with CI/CD pipelines and DevOps practices.
- Knowledge of cloud-native application development and serverless architecture.
- Familiarity with Agile methodologies and tools like Jira or Azure DevOps.
- Strong problem-solving skills and ability to work independently in a fast-paced environment.
- Excellent communication and collaboration skills.
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