Salesforce Technical Analyst

About Company

Droisys is an innovation technology company focused on helping companies accelerate their digital initiatives from strategy and planning through execution. We leverage deep technical expertise, Agile methodologies, and data-driven intelligence to modernize systems of engagement and simplify human/tech interaction. Amazing things happen when we work in environments where everyone feels a true sense of belonging and when candidates have the requisite skills and opportunities to succeed. At Droisys, we invest in our talent and support career growth, and we are always on the lookout for amazing talent who can contribute to our growth by delivering top results for our clients. Join us to challenge yourself and accomplish work that matters 

Please find the Job Description below:

Job Title               Salesforce Technical Analyst

Job Location       Saint Louis, MO   [Onsite Work]

Duration              12 Months              [Potential Extensions]

Experience        10 years

Pay Rate              $65/hr

Role Summary:
Role Summary

We are seeking an experienced and detail-oriented Salesforce Technical Analyst to support business process analysis, requirements gathering, and translation of business needs into scalable Salesforce solutions. The ideal candidate will collaborate closely with business stakeholders, developers, and Salesforce administrators to ensure system efficiency, functionality, and alignment with enterprise objectives.

This role requires strong functional knowledge of Salesforce along with the ability to understand technical components such as data models, integrations, Apex behavior, and Lightning capabilities.

Key Responsibilities

Analyze business processes and gather detailed functional requirements.
Translate business needs into technical specifications, user stories, and acceptance criteria.
Collaborate with Salesforce developers, admins, architects, and cross-functional teams.
Support solution design for Sales Cloud, Service Cloud, and Experience Cloud.
Create and maintain process flows, data mapping, and system documentation.
Conduct impact analysis and recommend scalable, efficient Salesforce solutions.
Assist in configuration of Salesforce features (Flows, Validation Rules, Objects, Permissions, etc.)
Coordinate UAT, perform system testing, and validate delivery quality.
Ensure alignment with enterprise best practices, governance standards, and compliance requirements.
Provide ongoing support, troubleshooting, and enhancements for Salesforce applications.
Required Skills & Experience

10+ years overall experience with at least 6+ years as a Salesforce Analyst/Consultant.
Strong functional expertise in Salesforce Sales Cloud and Service Cloud.
Ability to understand technical concepts: Apex triggers, LWC behavior, REST/SOAP integrations.
Proven experience writing user stories, functional specs, and technical documentation.
Strong knowledge of Salesforce data model, security model, flows, and automation tools.
Experience working with cross-functional teams, developers, and architects.
Ability to drive workshops, requirements sessions, and stakeholder discussions.
Excellent communication, analytical, and problem-solving skills.
Preferred (Nice to Have)

Experience with Telecom or Cable domain.
Exposure to middleware tools (e.g., MuleSoft, Informatica).
Experience with Salesforce Experience Cloud and Vlocity/Industries.
Salesforce certifications (Admin, Platform App Builder, Consultant-level).
Droisys is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other characteristic protected by law. Droisys believes in diversity, inclusion, and belonging, and we are committed to fostering a diverse work environment.

Thank you so much,