Location: Jersey City, NJ (Hybrid)
Duration: Long Term
Roles & Responsibilities
- Platform Administration: Configure and maintain ServiceNow modules, including Incident, Problem, Change, Asset, CMDB, Service Catalog, and Knowledge Management.
- Custom Development: Design, script, and implement new applications, workflows, and integrations to expand ServiceNow functionality.
- System Integrations: Develop and maintain API‑based integrations between ServiceNow and other enterprise systems.
- Process Optimization: Partner with IT and business teams to refine workflows, automate processes, and improve service delivery.
- Security & Compliance: Implement role‑based access controls, monitor platform performance, and ensure compliance with security policies.
- Upgrades & Maintenance: Plan and execute version upgrades and patching with minimal disruption.
- Documentation & Training: Produce technical and user documentation; provide training to system users and administrators.
Required Qualifications
- 4+ years of hands‑on ServiceNow administration and development experience.
- Strong understanding of ITIL processes and best practices.
- Proficiency in JavaScript, Glide API, Flow Designer, and ServiceNow Studio.
- Experience with ServiceNow integrations using REST/SOAP web services.
- Strong analytical skills and ability to translate business requirements into technical solutions.
Preferred Qualifications
- ServiceNow Certified System Administrator (CSA); Certified Implementation Specialist (CIS) certification (e.g., ITSM, ITOM, HRSD).
- Experience with ITOM Discovery, Event Management, or Performance Analytics.
- Knowledge of Agile/Scrum methodologies.
Thanks & Regards
Andrew Symonds
Senior IT Recruiter
