CCAI Implementation Specialist on C2C

Job Title : CCAI Implementation Specialist

Location: Long Island, NY

Rate: $63 /hr on C2C

JD :

Google CCAI Design and Implementation Engineer

• Design and build virtual agents using Dialogflow CX/ES for voice and digital channels.

• Define NLU models, intents, entities, and conversation flows.

• Develop webhook services using Google Cloud Functions or external services.

• Integrate CCAI with platforms like Cisco UCCE/PCCE.

• Use Google CCAI Platform or connectors to enable call handoff and escalation.

• Configure, deploy, and maintain SBCs in enterprise contact center environments.

• Create and manage SIP routing rules, SIP manipulation scripts, local and realm-based policies.

• Ensure secure and optimized voice traffic flow between CCAI platforms.

• Collaborate on SBC dial plan design, translation rules, and SIP signalling analysis.

• Perform E2E call flow validation across CCAI, SBC, and contact center platforms.

• Use tools like Wireshark, SBC logs, and Dialogflow test suites.

• Leverage CCAI Insights for tuning bot performance and reporting.

Thanks & Regards,

Bhargavi Jaltar

Lead Sr. US IT Recruiter

Galaxy i Technologies, Inc

Location: 9927 E Bell Road, Suite 110

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