– Application Support Engineer C2C roles

Key Responsibilities:
• Should have 5+ Years of IT Experience
• Healthcare Domain Knowledge
• Good Communication Skill (Vendor & Infra Co-ordination)
• Knowledge on Application Support, Ready to work on late hours to have more SyncUP with US working hours.
• Basic Infra Knowledge (Server, DB, Network, SSL Certificate, Upgrade, Migration, etc.)
• Troubleshoot issues related to installation, upgrades, and patch deployments across multiple environments (test, staging, production). • Collaborate with vendors, internal IT teams, radiologists, and clinical stakeholders to ensure smooth application performance • Participate in the testing and validation for Upgrades and configuration changes. • Monitor system performance, availability, and reliability; proactively address potential issues.
• Document issues, resolutions, and standard operating procedures for knowledge base use.
• Ensure compliance with HIPAA, data security, and clinical IT policies.
• Provide after-hours or On-Call support as needed for critical incidents.