Hi Professional,
Greetings…!!
This is Santosh and I represent Sierra. We have the below position with our client. If Interested, Kindly respond with your updated resume. Thank you.
Role: Product Manager
Location: Miami FL (Need Locals Only)
Duration: Contract
Job Description:
Core Responsibilities:
- Product Backlog Management
- Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.
- Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.
- Align ticket prioritization with business impact and delivery timelines.
Ticket Triaging & Coordination:
- Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.
- Triage and assign tickets to appropriate teams (development, support, infrastructure).
- Monitor ticket queues and ensure timely resolution of incidents and requests.
Quality Assurance (QA):
- Define and execute QA strategies for enhancements and fixes.
- Conduct functional and regression testing across online, batch, and XML-based applications.
- Collaborate with developers to validate fixes and ensure production readiness.
- Document test cases, results, and defects in alignment with client standards.
Stakeholder Engagement:
- Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.
- Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.
Reporting & Metrics:
- Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.
- Maintain dashboards and logs for transparency and governance.
Tools & Environment:
- Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.
- Record time and effort in the PPM tool “Clarity” for work capitalization and prioritization.
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