Looking for Product Manager–Miami FL–(Looking for locals)

Hello,

This is Tejaswini Senior Lead Recruiter from Metasis Information Systems

This is in reference to the following position

Title : Product Manager

Location : Miami FL (3-4 days)

Mandatory Areas

Must Have Skills –

Skill 1 – Yrs of Exp – Product management

Skill 2 – Yrs of Exp – Mainframe

Skill 3 – Yrs of Exp – Stakeholder engagement

“Primary Objective

To support backlog management, ticket prioritization, and quality assurance across ResX applications and enhancements, enabling efficient delivery and improved system reliability under a T&M model.

Core Responsibilities:

🔹 Product Backlog Management

• Maintain and prioritize the product backlog in collaboration with Princess Client stakeholders.

• Facilitate backlog grooming sessions and ensure clarity of requirements for development teams.

• Align ticket prioritization with business impact and delivery timelines.

🔹 Ticket Triaging & Coordination:

• Serve as the initial point of contact for incoming tickets via JIRA, ServiceNow, and email.

• Triage and assign tickets to appropriate teams (development, support, infrastructure).

• Monitor ticket queues and ensure timely resolution of incidents and requests.

🔹 Quality Assurance (QA):

• Define and execute QA strategies for enhancements and fixes.

• Conduct functional and regression testing across online, batch, and XML-based applications.

• Collaborate with developers to validate fixes and ensure production readiness.

• Document test cases, results, and defects in alignment with client standards.

🔹 Stakeholder Engagement:

• Interface with subject matter experts (SMEs), business users, and application owners to validate requirements and clarify issues.

• Provide regular updates to project managers and leadership on ticket status, QA outcomes, and delivery progress.

🔹 Reporting & Metrics:

• Track and report KPIs and SLAs related to ticket resolution and QA effectiveness.

• Maintain dashboards and logs for transparency and governance.

🔹 Tools & Environment:

• Utilize Power BI, ServiceNow, SQL databases, and VPN connectivity for collaboration.

• Record time and effort in the PPM tool “Clarity” for work capitalization and prioritization.

Thanks & Regards,

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