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Job Title: Enterprise Applications and Operations Manager
Location: Phoenix, AZ – 85012
Duration: Long-term Contract
Responsibilities:
- Day-to-day responsibilities are 60% people management/leadership, 40% hands-on technical.
- Lead, coach, and mentor to motivate staff and produce expected results.
- Manage and provide direction in support of business operations.
- Ensure that applications meet business requirements and systems goals, fulfill end-user requirements, and identify/resolve systems issues.
- Review and analyze existing applications' effectiveness and efficiency; develop strategies for improvements or leveraging systems.
- Manage assigned projects.
- Research and recommend software products and services in support of procurement and development efforts.
- Evaluate, install, configure, test, deploy, and maintain applications, systems software, products, and enhancements to existing applications across the enterprise.
- Assist team with day-to-day hands-on technical and operational responsibilities.
- Coordinate feasibility studies for software/system products under consideration for purchase and provide recommendations.
- Collaborate with IT teams (Information Security, Service Desk, Quality Assurance), internal business units, and external providers to ensure a stable, secure, and well-performing infrastructure/applications environment.
- Analyze documentation and technical specifications of new applications to determine intended functionality.
- Negotiate contracts with software and service providers.
- Liaise with software suppliers for prompt problem resolution.
- Maintain inventory of software and system assets along with contracts/agreements.
- Develop and deliver training/documentation for end users; conduct user clinics as needed.
- Monitor, identify, and resolve complex infrastructure and application issues.
- Manage and remediate security vulnerabilities.
- Adhere to Incident, Problem, Configuration, and Change Management processes and SLAs.
Knowledge & Experience:
- Proven experience in overseeing the direction, implementation, and support of software solutions.
- Strong project management skills with substantial exposure to project-based work structures.
- Direct, hands-on experience with automated software management tools.
- Strong knowledge of multi-tiered applications, software QA best practices, and SDLC pipelines.
- Must have: Experience with AWS Public Cloud Infrastructure including infrastructure as code (CloudFormation, CodeCommit, CodePipeline).
- Extensive experience administering and maintaining core infrastructure and software applications.
- Experience with similar environments to the following (specific tools used by ASRS):
- IBM FileNet
- Kofax (Tungsten Automation)
- Atlassian Jira, Jira Service Management, Confluence
- Fortra GoAnywhere MFT
- Public Key Infrastructure
- Microsoft Windows Server/Client OS, Active Directory, Group Policy
- Linux Server OS
- Docker Containers & Kubernetes
- SolarWinds Network Monitoring/Alerting
- Proficiency in scripting languages (PowerShell) to automate operational tasks.
- Working knowledge of Windows and Linux operating systems.
- Strong understanding of organizational goals and objectives.
- Knowledge of applicable data security and privacy policies.
Skills Required:
- Minimum 5 years of people management experience leading technical teams in a medium/large enterprise technology environment (mandatory).
- AWS Public Cloud Infrastructure experience.
- Kubernetes.
Thanks
Sathish Korapati
Technical Recruiter
VHL Technologies Inc.…We take care of your IT needs
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