Mandatory Skills:
IAM, IIQ, Azure, ITSM
Responsibilities:
ServiceNow Development & Customization:
Build and maintain ServiceNow modules (ITSM, HRSD, ITOM, SecOps).
Develop workflows, business rules, client scripts, and UI policies using Flow Designer and Integration Hub.
Configure REST messages and OAuth profiles for secure API integrations.
SailPoint Integration (IAM Focus):
Implement and support SailPoint ServiceNow apps including:
ISC Service Catalog Integration
ServiceDesk Integration
Identity Governance Connector
Automate user lifecycle management, access provisioning, and entitlement governance.
Collaborate with IAM architects to align identity workflows with enterprise goals.
Technical Leadership & Collaboration
o Guide junior developers and cross-functional teams.
o Participate in Agile development, sprint planning, and code reviews.
o Translate business needs into technical solutions aligned with ITIL standards.
Support & Documentation
o Troubleshoot integration issues and optimize system performance.
o Maintain detailed documentation and ensure audit compliance.
Hands-on experience with:
o REST Message & OAuth Configuration
o Flow Designer & Integration Hub
o Service Catalog & ITOM
o Client Scripts & Business Rules
· Strong understanding of ITSM, ITIL, IAM, RBAC, and SSO concepts.
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