| Primary Skills | java, Splunk, Python, Unix, Linux, Kubernetes, Docker, Grafana, ServiceNow, Firewalls, MTTR, Application Support, Maintenance, GCP, APM, WIRESHARK, CONTAINERIZATION, VMS |
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| Job Description | Position: Production Support OR Application Support Consultant Location: Bellevue, WA 98006
Duration: 12+ months - Supplier Note: Share profiles with these skills, SRE, Maintenance and Production Support process, ServiceNow, Splunk, AppDynamics, Incident Triage Management
- Mandatory skills: SRE, Observability Tools and Production Support
- Desired skills: Knowledge on Java, Python, Go, Node etc
- Any Certification (Mandatory): Certified on one or more observability tools like Splunk. AppDynamics, Grafana, Dynatrace etc.
Skills - SRE Mindset in Production support : Proactive issue identification using observability tools. Skills in using different monitoring & observability tools to track system performance
- Incident commander: Ability to diagnose complex issues and actively drive incident calls working with technical, product SMEs, and Tier 2 SREs.
- Communication : Excellent communicator who could interact with Director/Sr. Director and above.
Technical expertise - Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, RedMetrics, 1000Eyes
- Knowledge of VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix
- Knowledge of Containerization, Docker, Kubernetes, AWS, PCF, GCP
- ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)
- APM, NMON , Wireshark usage and analysis
- Experience in UEM and synthetic monitoring tools
Responsibilities - Production support activities including proactive identification of issues leveraging observability tools with the aim of reducing MTTD and MTTR
- Coordinate all activities required to lead incident triage in compliance with SLAs and OLAs. Corelating inputs from various dashboards & tools to drive resolution.
- Flexibility to work in 24 X 7 environment
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