SHIVANGI – Certified Scrum Product Owner (CSPO) – 12+ years Exp – GC EAD – Current Location : Bay Area,CA
Consultant's Details:
Consultant Name: SHIVANGI
Visa Status: GC EAD
Current Location : Bay Area,CA
Employer Details:
Employer:Nextgen Technologies Inc
Contact Person:Kushal
Email:kushal.desai@nextgentechinc.com
Note: Please call between 09:30 AM PST to 06:00 PM PST
Phone: +1 (413) 424-0484
SHIVANGI's Resume
PROFESSIONAL SUMMARY
Experienced Product Manager and Certified Scrum Product Owner (CSPO) with 12+ years in financial services and retail. Skilled in Agile methodologies, product lifecycle management, and Salesforce CRM/CPQ. Proven ability to bridge business needs with technical delivery, leading cross-functional teams to deliver scalable, high-impact solutions. Recently upskilled with CSPO and pursuing Salesforce Admin Certification after a career break.
CORE COMPETENCIES
- Agile Product Ownership • CRM & Salesforce (CPQ, Apex, Lightning) • Business Process Optimization
- JIRA, Confluence • Requirements Gathering • User Acceptance Testing (UAT) • Data Analytics
- Cross-functional Collaboration • Lead-to-Order Automation • Marketo Integration • Stakeholder Management
CERTIFICATIONS
- Certified Scrum Product Owner (CSPO)
- Salesforce Administrator (Pursuing)
PROFESSIONAL EXPERIENCE
Senior Product Manager / Product Owner / Business Analyst
Wells Fargo Bank, San Francisco, CA | Mar 2022 – Nov 2024
- Led CRM transformation for 38,000 users, enhancing operational efficiency with Salesforce CPQ & Marketo integration.
- Drove UAT, backlog refinement, and end-user documentation across Agile teams.
- Collaborated with cross-functional stakeholders and vendors to deliver product enhancements on schedule.
Product Owner / Business Analyst
Wells Fargo, San Francisco, CA | Nov 2018 – Mar 2022
- Led CRM features for wealth management, optimized publication preferences and client support surveys.
- Automated key workflows using Salesforce CPQ and Apex to streamline KYC and customer service processes.
Senior Agile Business Analyst
Heritage Bank of Commerce, San Jose, CA | Nov 2016 – Nov 2017
- Implemented AML compliance solutions using Oracle tools.
- Led JAD sessions, created BRDs/FRDs, and mapped business processes to enhance compliance and efficiency.
Agile Business Analyst
City National Bank, Los Angeles, CA | Mar 2015 – Nov 2016
- Managed mortgage and credit systems upgrades through stakeholder engagement and UAT coordination.
Business Analyst
ROSS Stores, Pleasanton, CA | Apr 2013 – Oct 2014
- Enhanced online shopping experience by analyzing user journeys and optimizing product presentation.
EDUCATION
- Master’s in Engineering Management
- Master of Commerce (Accounting & Finance)
Kushal
| 1735 N 1St ST., Suite 308 |San Jose, CA 95112
NextGen Technologies Inc
Email: kushal.desai@nextgentechinc.com. Website: www.nextgentechinc.com | +1 (413) 424-0484 |
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Shivangi_Resume.docx