HI, I am SANJUKTA a Senior Loan IQ Consultant with over 15 years of specialized experience in infrastructure architecture, regulatory compliance, and audit advisory across global banking institutions. Proven leader in end-to-end Loan IQ implementations, system modernization, and integration strategies that drive platform resilience, security, and operational excellence. Adept at managing complex infrastructure lifecycles, automation initiatives, and compliance-driven deployments across multi-region environments. Recognized for aligning IT strategy with business needs, delivering scalable solutions, and mentoring cross-functional teams to success.
VISA : H1B Current Location : NJ Relocation : Remote Email :shiva.p@devfi.com Phone : 614-504-8100. Please share suitable requirements to me My Resume :
SANJUKTA Senior Loan IQ Consultant (Infrastructure, Compliance, Audit & Advisory)
EXECUTIVE SUMMARY
Strategic and results-oriented Senior Loan IQ Consultant with over 15 years of global experience in end-to-end Loan IQ implementation, system integration, infrastructure architecture, regulatory compliance, and audit advisory within leading financial institutions. Demonstrated success in delivering large-scale, multi-region Loan IQ deployments by designing scalable, resilient solutions aligned with complex regulatory requirements and internal audit standards. Proficient in system configuration, batch processing architecture, data migration, and performance optimization to support seamless platform functionality and operational continuity. Experienced in modernizing Loan IQ infrastructure and aligning technology initiatives with evolving business, risk, and compliance objectives. Recognized for strong leadership in cross-functional project delivery, stakeholder collaboration, vendor management, and driving operational excellence across critical financial systems.
SKILLS
Technical & Infrastructure Expertise: Loan IQ Infrastructure Architecture & Batch Design, Loan IQ Version Upgrades & Patch Management (6.x to 7.x), High Availability (HA) & Disaster Recovery (DR) Planning, Middleware & Connectivity (MQ, SFTP, WinSCP, PSFTP),Oracle Database Administration & Tuning (SQL, PL/SQL), Application Server Management (API and Tomcat), System Configuration, Environment Setup & Templatization, Performance Monitoring & Capacity Planning, Shell Scripting, Python Automation & Task Scheduling (Control-M) and Environment Management (DEV/UAT/SIT/PROD) Governance, Risk & Compliance: Infrastructure Risk Assessment & Remediation, Audit Readiness & Evidence Management (Internal & External), Change & Release Management (ITIL Framework) and Security Access Controls (LDAP, RBAC, SSO) Integration & Operations: Loan IQ to Downstream System Integration (via API, File Transfer, MQ), Data Migration & Conversion Strategy, Incident Response & Root Cause Analysis (RCA), Sustainer Resiliency (SR) Events & Platform Stability, Application Monitoring (AppDynamics, Splunk, Geneos) and Infrastructure Automation & CI/CD Support (Jules and Jenkins) Project & Stakeholder Management: Infrastructure Planning for Global Loan IQ Rollouts, Vendor & Third-Party Coordination (Finastra, IBM, Oracle), Cross-Functional Team Collaboration (Dev, Infra, Risk, Compliance), Agile, Scrum & Waterfall Methodologies, Documentation & Knowledge Management (Confluence, JIRA, SharePoint) and Stakeholder Communication & Executive Reporting. Soft Skills: Leadership, Collaboration, Stakeholder Management, Strategic Thinking, Training and Mentorship, Adaptability, and Effective Communication with a detail-oriented and organized approach.
EDUCATION
Bachelor of Science in Information Technology, | Mumbai University, India June 2006 – 2009
WORK EXPERIENCE
Senior Loan IQ Consultant (Infrastructure, Compliance, Audit & Advisory) Jan 2023 – Present Client – JP Morgan Chase Bank, Devfi INC; OMSAI COM LLC Jersey City, NJ, US • Led the complete Infrastructure Lifecycle for multiple Loan IQ instances (Global, Malaysia, and Indonesia), including planning, setup, deployment, monitoring, optimization, and audit readiness. Successfully enabled a unified code base across regions, streamlined release processes, and ensured alignment with enterprise governance and compliance standards, improving deployment efficiency by 20%. • Subject Matter Expert (SME) for Managed File Transfer (MFT) systems, managing and maintaining over 300+ global interfaces, ensuring secure, high-throughput data exchange between Loan IQ and upstream/downstream applications, enhancing data transfer reliability by 40%. • Architected and Implemented full CI/CD automation pipelines for vendor code deployments in Loan IQ environments, reducing deployment turnaround time by 30%, improving deployment accuracy by 25%, and aligning with enterprise DevOps practices. • Led key Infrastructure Modernization Initiatives, including batch processing optimization, Windows-to-Linux OS migration, SAN storage expansion, Kerberos authentication, and integration of monitoring tools like Splunk and AppDynamics, resulting in 20% improvement in system performance and 25% increase in operational uptime. • Directed Loan IQ version upgrades (e.g., 7.6 HF11+) and ongoing monthly release management, overseeing environment readiness, patch deployment, regression testing, and operational validation. Collaborated closely with QA and Business Analysis teams to define test scenarios, validate business requirements, and ensure functional alignment with lending operations, improving operational efficiency by 15%. • Played a central role in compliance, architecture reviews and audit readiness, including sustained resiliency (SR), disaster recovery (DR) testing, and advisory for infrastructure setup across global banking environments, achieving 100% compliance with regulatory and audit standards. • Delivered Terraform-based Infrastructure Provisioning and Containerization of Applications, supporting scalable, resilient, and cloud-compatible Loan IQ architecture, reducing infrastructure provisioning time by 15% and improving system scalability. • Agile Scrum Master and Senior Loan IQ Advisory Consultant, leading sprint planning, release coordination, production support, and What’s New to You (WNTY) pop-up display resolution. Facilitated knowledge transfer (KT), documentation, and mentoring teams through enhancement delivery cycles, resulting in 40% faster time-to-market and a 20% improvement in team productivity. Software Engineer – Assistance Vice President (SME Loan IQ Infrastructure and Audits) Dec 2013 – Jan 2023 JP Morgan Services India Private Limited Mumbai, India • Led end-to-end infrastructure management for multiple Loan IQ environments (Global, Malaysia, Indonesia), including environment provisioning, version upgrades, patching, and database refreshes across development, test, and production systems. • Recognized Subject Matter Expert (SME) for Batch Processing and File Transmission, overseeing mission-critical batch nets and interface jobs across NA, EMEA, LATAM, and APAC regions, ensuring regulatory finance release integrity and downstream integration success. • Directed Resiliency, Compliance, and Disaster Recovery (DR) initiatives, including High Availability (HA), Sustained Resiliency Testing, and audit coordination, ensuring alignment with global and regional banking compliance requirements. • Managed DevOps and Infrastructure Automation, leading technology refreshes, PAM/PSP integration, EPV ID provisioning, load balancer configuration, SAN storage planning, and environment allocation for cross-functional delivery teams. • Conducted comprehensive vulnerability assessments and security audits, mitigating risks, closing compliance gaps, and enhancing the organization’s overall security posture. • Collaborated with cross-functional and regional teams, aligning infrastructure strategies with business continuity, compliance mandates, and operational excellence in large-scale, regulated environments.
Project Engineer (Senior UNIX System Administrator) Oct 2009 – Dec 2013 Wipro Technology Limited Mumbai, India • Led Infrastructure Management across 2,500+ UNIX servers for Citibank Global Regions (Solaris, AIX, Linux), overseeing OS installation, configuration, and performance optimization to consistently maintain 99.9% system uptime and support seamless application deployments for development teams. • Directed System Maintenance and Patch Management, including VTM, firmware, and kernel updates, as well as decommissioning activities, resulting in a 20% boost in server performance and reduced security vulnerabilities. • Provided Level 3 Support and Incident Resolution within SLA, partnering with Oracle and IBM engineers to resolve hardware issues, achieving a 15% reduction in downtime and enhanced service reliability. • Managed critical services such as SSO, web servers, user access, and automated 30+ routine tasks, improving operational efficiency by 20% and ensuring full compliance with ITIL-based change, incident, and SLA reporting processes.
ACHIEVEMENTS • Regional Loan IQ Deployment Lead: Spearheaded the successful setup of Loan IQ instances for Malaysia and Indonesia, deploying within in-country data centers to meet regional compliance and latency requirements. • End-to-End Integration Automation Expert: Designed and implemented a robust framework for inbound/outbound file transmissions, streamlining integration workflows and eliminating manual maintenance, achieving zero downtime and enhanced operational efficiency. • Loan IQ Infrastructure Audit & Optimization Specialist: Led a comprehensive Loan IQ infrastructure audit, identifying and remediating performance bottlenecks, ensuring compliance with security standards, and enhancing system resilience resulting in a 25% improvement in infrastructure efficiency. • Recognized for Customer-Centric Excellence & High-Impact Delivery: Awarded multiple Feather in My Cap recognitions for exceptional contributions to CitiDirect releases and production deployments under high customer visibility, proactive shift extension, and collaborative efforts that significantly enhanced customer satisfaction.
PROFESSIONAL DEVELOPMENT & INTERNAL TRAININGS (Chase Bank, NA) • Privileged Access Management (PAM) Fundamentals: Covering secure access controls, identity governance, and privileged account handling. • Artificial Intelligence & Machine Learning (AI/ML) Basics: Introducing foundational concepts, use cases, and implementation strategies in modern enterprise environments. • Cybersecurity Essentials: Emphasizing threat detection, risk mitigation, and enterprise security posture improvement. • ITIL Foundation: Understanding IT service management (ITSM) principles, service lifecycle, and operational best practices. • ServiceNow Change Management Process: Aligning IT change processes with governance frameworks, risk controls, and service continuity standards.
EXTRACURRICULAR ACTIVITIES • Mentored multiple Loan IQ Operational Teams on ensuring environment stability, implementing best practices and optimizing system performance. • Led ETHOS Team Engagement Initiatives – Orchestrated team-building activities under the ETHOS program, fostering collaboration, boosting team morale, and promoting a positive workplace culture. Organized events, recognition programs, and wellness initiatives that enhanced cross-functional engagement and employee satisfaction.
VISA : H1B Current Location : NJ Relocation : Remote Email :shiva.p@devfi.com Phone : 614-504-8100. Please share suitable requirements to me My Resume :
SANJUKTA Senior Loan IQ Consultant (Infrastructure, Compliance, Audit & Advisory)
EXECUTIVE SUMMARY
Strategic and results-oriented Senior Loan IQ Consultant with over 15 years of global experience in end-to-end Loan IQ implementation, system integration, infrastructure architecture, regulatory compliance, and audit advisory within leading financial institutions. Demonstrated success in delivering large-scale, multi-region Loan IQ deployments by designing scalable, resilient solutions aligned with complex regulatory requirements and internal audit standards. Proficient in system configuration, batch processing architecture, data migration, and performance optimization to support seamless platform functionality and operational continuity. Experienced in modernizing Loan IQ infrastructure and aligning technology initiatives with evolving business, risk, and compliance objectives. Recognized for strong leadership in cross-functional project delivery, stakeholder collaboration, vendor management, and driving operational excellence across critical financial systems.
SKILLS
Technical & Infrastructure Expertise: Loan IQ Infrastructure Architecture & Batch Design, Loan IQ Version Upgrades & Patch Management (6.x to 7.x), High Availability (HA) & Disaster Recovery (DR) Planning, Middleware & Connectivity (MQ, SFTP, WinSCP, PSFTP),Oracle Database Administration & Tuning (SQL, PL/SQL), Application Server Management (API and Tomcat), System Configuration, Environment Setup & Templatization, Performance Monitoring & Capacity Planning, Shell Scripting, Python Automation & Task Scheduling (Control-M) and Environment Management (DEV/UAT/SIT/PROD) Governance, Risk & Compliance: Infrastructure Risk Assessment & Remediation, Audit Readiness & Evidence Management (Internal & External), Change & Release Management (ITIL Framework) and Security Access Controls (LDAP, RBAC, SSO) Integration & Operations: Loan IQ to Downstream System Integration (via API, File Transfer, MQ), Data Migration & Conversion Strategy, Incident Response & Root Cause Analysis (RCA), Sustainer Resiliency (SR) Events & Platform Stability, Application Monitoring (AppDynamics, Splunk, Geneos) and Infrastructure Automation & CI/CD Support (Jules and Jenkins) Project & Stakeholder Management: Infrastructure Planning for Global Loan IQ Rollouts, Vendor & Third-Party Coordination (Finastra, IBM, Oracle), Cross-Functional Team Collaboration (Dev, Infra, Risk, Compliance), Agile, Scrum & Waterfall Methodologies, Documentation & Knowledge Management (Confluence, JIRA, SharePoint) and Stakeholder Communication & Executive Reporting. Soft Skills: Leadership, Collaboration, Stakeholder Management, Strategic Thinking, Training and Mentorship, Adaptability, and Effective Communication with a detail-oriented and organized approach.
EDUCATION
Bachelor of Science in Information Technology, | Mumbai University, India June 2006 – 2009
WORK EXPERIENCE
Senior Loan IQ Consultant (Infrastructure, Compliance, Audit & Advisory) Jan 2023 – Present Client – JP Morgan Chase Bank, Devfi INC; OMSAI COM LLC Jersey City, NJ, US • Led the complete Infrastructure Lifecycle for multiple Loan IQ instances (Global, Malaysia, and Indonesia), including planning, setup, deployment, monitoring, optimization, and audit readiness. Successfully enabled a unified code base across regions, streamlined release processes, and ensured alignment with enterprise governance and compliance standards, improving deployment efficiency by 20%. • Subject Matter Expert (SME) for Managed File Transfer (MFT) systems, managing and maintaining over 300+ global interfaces, ensuring secure, high-throughput data exchange between Loan IQ and upstream/downstream applications, enhancing data transfer reliability by 40%. • Architected and Implemented full CI/CD automation pipelines for vendor code deployments in Loan IQ environments, reducing deployment turnaround time by 30%, improving deployment accuracy by 25%, and aligning with enterprise DevOps practices. • Led key Infrastructure Modernization Initiatives, including batch processing optimization, Windows-to-Linux OS migration, SAN storage expansion, Kerberos authentication, and integration of monitoring tools like Splunk and AppDynamics, resulting in 20% improvement in system performance and 25% increase in operational uptime. • Directed Loan IQ version upgrades (e.g., 7.6 HF11+) and ongoing monthly release management, overseeing environment readiness, patch deployment, regression testing, and operational validation. Collaborated closely with QA and Business Analysis teams to define test scenarios, validate business requirements, and ensure functional alignment with lending operations, improving operational efficiency by 15%. • Played a central role in compliance, architecture reviews and audit readiness, including sustained resiliency (SR), disaster recovery (DR) testing, and advisory for infrastructure setup across global banking environments, achieving 100% compliance with regulatory and audit standards. • Delivered Terraform-based Infrastructure Provisioning and Containerization of Applications, supporting scalable, resilient, and cloud-compatible Loan IQ architecture, reducing infrastructure provisioning time by 15% and improving system scalability. • Agile Scrum Master and Senior Loan IQ Advisory Consultant, leading sprint planning, release coordination, production support, and What’s New to You (WNTY) pop-up display resolution. Facilitated knowledge transfer (KT), documentation, and mentoring teams through enhancement delivery cycles, resulting in 40% faster time-to-market and a 20% improvement in team productivity. Software Engineer – Assistance Vice President (SME Loan IQ Infrastructure and Audits) Dec 2013 – Jan 2023 JP Morgan Services India Private Limited Mumbai, India • Led end-to-end infrastructure management for multiple Loan IQ environments (Global, Malaysia, Indonesia), including environment provisioning, version upgrades, patching, and database refreshes across development, test, and production systems. • Recognized Subject Matter Expert (SME) for Batch Processing and File Transmission, overseeing mission-critical batch nets and interface jobs across NA, EMEA, LATAM, and APAC regions, ensuring regulatory finance release integrity and downstream integration success. • Directed Resiliency, Compliance, and Disaster Recovery (DR) initiatives, including High Availability (HA), Sustained Resiliency Testing, and audit coordination, ensuring alignment with global and regional banking compliance requirements. • Managed DevOps and Infrastructure Automation, leading technology refreshes, PAM/PSP integration, EPV ID provisioning, load balancer configuration, SAN storage planning, and environment allocation for cross-functional delivery teams. • Conducted comprehensive vulnerability assessments and security audits, mitigating risks, closing compliance gaps, and enhancing the organization’s overall security posture. • Collaborated with cross-functional and regional teams, aligning infrastructure strategies with business continuity, compliance mandates, and operational excellence in large-scale, regulated environments.
Project Engineer (Senior UNIX System Administrator) Oct 2009 – Dec 2013 Wipro Technology Limited Mumbai, India • Led Infrastructure Management across 2,500+ UNIX servers for Citibank Global Regions (Solaris, AIX, Linux), overseeing OS installation, configuration, and performance optimization to consistently maintain 99.9% system uptime and support seamless application deployments for development teams. • Directed System Maintenance and Patch Management, including VTM, firmware, and kernel updates, as well as decommissioning activities, resulting in a 20% boost in server performance and reduced security vulnerabilities. • Provided Level 3 Support and Incident Resolution within SLA, partnering with Oracle and IBM engineers to resolve hardware issues, achieving a 15% reduction in downtime and enhanced service reliability. • Managed critical services such as SSO, web servers, user access, and automated 30+ routine tasks, improving operational efficiency by 20% and ensuring full compliance with ITIL-based change, incident, and SLA reporting processes.
ACHIEVEMENTS • Regional Loan IQ Deployment Lead: Spearheaded the successful setup of Loan IQ instances for Malaysia and Indonesia, deploying within in-country data centers to meet regional compliance and latency requirements. • End-to-End Integration Automation Expert: Designed and implemented a robust framework for inbound/outbound file transmissions, streamlining integration workflows and eliminating manual maintenance, achieving zero downtime and enhanced operational efficiency. • Loan IQ Infrastructure Audit & Optimization Specialist: Led a comprehensive Loan IQ infrastructure audit, identifying and remediating performance bottlenecks, ensuring compliance with security standards, and enhancing system resilience resulting in a 25% improvement in infrastructure efficiency. • Recognized for Customer-Centric Excellence & High-Impact Delivery: Awarded multiple Feather in My Cap recognitions for exceptional contributions to CitiDirect releases and production deployments under high customer visibility, proactive shift extension, and collaborative efforts that significantly enhanced customer satisfaction.
PROFESSIONAL DEVELOPMENT & INTERNAL TRAININGS (Chase Bank, NA) • Privileged Access Management (PAM) Fundamentals: Covering secure access controls, identity governance, and privileged account handling. • Artificial Intelligence & Machine Learning (AI/ML) Basics: Introducing foundational concepts, use cases, and implementation strategies in modern enterprise environments. • Cybersecurity Essentials: Emphasizing threat detection, risk mitigation, and enterprise security posture improvement. • ITIL Foundation: Understanding IT service management (ITSM) principles, service lifecycle, and operational best practices. • ServiceNow Change Management Process: Aligning IT change processes with governance frameworks, risk controls, and service continuity standards.
EXTRACURRICULAR ACTIVITIES • Mentored multiple Loan IQ Operational Teams on ensuring environment stability, implementing best practices and optimizing system performance. • Led ETHOS Team Engagement Initiatives – Orchestrated team-building activities under the ETHOS program, fostering collaboration, boosting team morale, and promoting a positive workplace culture. Organized events, recognition programs, and wellness initiatives that enhanced cross-functional engagement and employee satisfaction.
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