Location: Alpharetta, GA – Day 1 Onsite – Locals or nearby
Exp: 12 Years
Skills: – ITSM, ITOM, ITAM, HRSD, and SecOps.
Certification: ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS)
Job Description/ Responsibilities:
Key Responsibilities:
· Collaborate with the ServiceNow Architect to design and implement scalable and efficient ServiceNow solutions.
· Lead the technical team in configuring and customizing ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, and SecOps.
· Oversee development activities, including scripting (JavaScript, Glide API), workflows, business rules, UI policies, and automation.
· Work closely with stakeholders to gather requirements, define project scope, and provide technical recommendations.
· Ensure integration of ServiceNow with third-party applications, cloud platforms (AWS, Azure), and enterprise systems.
· Drive CMDB and Discovery implementation, ensuring accurate asset and service mapping.
· Troubleshoot complex issues, conduct root cause analysis, and ensure system stability and performance.
· Provide technical leadership, mentoring junior engineers, and ensuring adherence to best practices.
· Oversee system upgrades, security configurations, and compliance with IT governance policies.
· Maintain detailed documentation, including architecture diagrams, development standards, and operational guidelines.
Required Qualifications:
· Bachelor’s degree in Computer Science, Information Technology, or related field.
· 10+ years of experience in ServiceNow development and implementation.
· Deep understanding of ServiceNow architecture, modules, and workflows.
· Strong expertise in JavaScript, REST/SOAP APIs, and ServiceNow scripting.
· Experience with ITIL framework and IT Service Management processes.
· Proven ability to integrate ServiceNow with external applications and cloud environments.
· ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) preferred.
· Strong problem-solving skills and ability to work in a fast-paced, onsite environment.
· Excellent communication and leadership skills, with the ability to collaborate across teams.
Preferred Qualifications:
· Experience with ServiceNow CMDB, Discovery, Event Management, and Performance Analytics.
· Knowledge of Security Operations (SecOps) and Governance, Risk, and Compliance (GRC) in ServiceNow.
· Familiarity with Agile methodologies and DevOps practices.
· Hands-on experience in ITOM and ITAM implementation.
Warm Regards,
Prema
Reveille Technologies, Inc
Desk Number : (704) 444 -0697 Ext 829
