Business Analyst with IVR Experience
Role: Business Analyst with IVR Experience
Location: Newark, NJ or Fort Washington PA (Hybrid)
Duration: Long term Contract
We are seeking a highly skilled and experienced Business Analyst with a background in implementing effective solutions. The ideal candidate will have a proven track record in leading strategic insurance programs and AI-driven transformations. This role requires a deep understanding of product delivery processes, actionable business intelligence, data modeling, and governance, especially within the insurance industry.
Job Description:
Demonstrated experience in redesigning IVR systems (for self-service on the voice channel) and leveraging AI solutions in the IVR space.
Experience working in an AGILE environment.
Strong analytical skills and proficiency in data modeling techniques.
Scrum Master Certification.
BA/BS in CS, Information Systems or Information management or Systems design.
Ability to manage complex projects and deliver results in a fast-paced environment.
Excellent communication and leadership abilities.
Requirements:4
Role: Actimize IFMX Lead
Location: Berkley Heights, NJ (Hybrid)
Duration: Long term Contract
Must Have Skills:
Actimize IFM, AIS, RCM
Java plugin development experience
WebService design and development experience
Job Description
5+ years of experience in IFM, AIS and RCM development for various projects related to Payment domain.
Extensive experience in implementing NICE Actimize solutions for Fraud Management.
Extensive Knowledge on various Actimize components in IFMX, AIS, RCM, DART.
5+ years of experience in designing and implementing enterprise solutions using Java technologies
Strong knowledge of web services (WSDL Soap, Restful)
Java programming knowledge will be necessary
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