Client: State of New Jersey
Location: Newark, NJ
Schedule: Onsite, Tuesday–Saturday, 12:00 AM – 8:00 AM
Job Description:
The State of New Jersey is seeking a Desktop Engineer to join their 24×7 IT Support Team on the 3rd shift (overnight). The ideal candidate will have strong technical troubleshooting skills, experience with end-user support, and the ability to resolve hardware, software, and network issues efficiently. This position requires onsite work 5 days a week and includes weekend and holiday coverage when applicable.
Responsibilities:
Provide Level 1 & 2 technical support for desktop and laptop users.
Troubleshoot and resolve hardware, software, and connectivity issues via phone, email, or remote access tools.
Manage and maintain Windows Active Directory and Exchange accounts.
Utilize the ticketing system to track, prioritize, and resolve incidents.
Maintain accurate IT asset management and inventory records.
Collaborate with internal IT teams on system maintenance and configuration projects.
Work with vendors/manufacturers for repair and maintenance of IT equipment.
Support and troubleshoot printer systems and peripheral devices.
Participate in interdepartmental projects and system upgrades.
Requirements:
Bachelor’s degree or 4–6 years of equivalent experience in desktop/end-user support.
Strong experience with Windows Active Directory and Office 365.
Proficiency in troubleshooting networking concepts including DHCP, DNS, LAN, and WAN.
Experience using an IVR system (preferably Avaya) for user support calls.
Familiarity with ITIL processes such as Incident, Request, and Change Management.
Experience supporting users in large office or enterprise environments.
Ability to work overnight shifts, including weekends and holidays.
Preferred Skills:
Major Incident Management experience (opening outage bridges, handling escalations).
MDM experience, especially AirWatch.
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