Client: State of New Jersey
Location: Newark, NJ
Schedule: Onsite, Tuesday–Saturday, 12:00 AM – 8:00 AM
Job Description:
The State of New Jersey is seeking a Desktop Engineer to join their 24×7 IT Support Team on the 3rd shift (overnight). The ideal candidate will have strong technical troubleshooting skills, experience with end-user support, and the ability to resolve hardware, software, and network issues efficiently. This position requires onsite work 5 days a week and includes weekend and holiday coverage when applicable.
Responsibilities:
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Provide Level 1 & 2 technical support for desktop and laptop users.
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Troubleshoot and resolve hardware, software, and connectivity issues via phone, email, or remote access tools.
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Manage and maintain Windows Active Directory and Exchange accounts.
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Utilize the ticketing system to track, prioritize, and resolve incidents.
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Maintain accurate IT asset management and inventory records.
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Collaborate with internal IT teams on system maintenance and configuration projects.
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Work with vendors/manufacturers for repair and maintenance of IT equipment.
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Support and troubleshoot printer systems and peripheral devices.
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Participate in interdepartmental projects and system upgrades.
Requirements:
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Bachelor’s degree or 4–6 years of equivalent experience in desktop/end-user support.
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Strong experience with Windows Active Directory and Office 365.
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Proficiency in troubleshooting networking concepts including DHCP, DNS, LAN, and WAN.
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Experience using an IVR system (preferably Avaya) for user support calls.
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Familiarity with ITIL processes such as Incident, Request, and Change Management.
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Experience supporting users in large office or enterprise environments.
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Ability to work overnight shifts, including weekends and holidays.
Preferred Skills:
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Major Incident Management experience (opening outage bridges, handling escalations).
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MDM experience, especially AirWatch.
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