Professional Summary:

• Highly accomplished and results-driven professional with 18 years of experience, including 5 years in leadership roles. Proven expertise in leading high-performing support teams, committed to delivering continuous service improvement, maintaining high SLAs in fast-paced, enterprise environments.
• Hands-on experience with a broad range of technologies, including cloud platforms (AWS, Azure), application servers, databases (Oracle, SQL Server), and monitoring tools (Splunk, AppDynamics, Dynatrace).
• Adept at implementing ITIL best practices, leading support efforts during large-scale deployments and production incidents. Strong leadership background with a focus on mentoring teams, optimizing workflows, and aligning support operations with business goals.

Professional Experience:

Senior Software Engineer (at Walmart)                                                                                              Oct 22 – Till date
As part of the Platform support group team – performing daily RTB activities in the Continuous Delivery process, involved in Deployments, supporting BAU activities.

Responsibilities:

• Streamlined support processes and workflows, resulting in improvement in efficiency and a 50% reduction in recurring tickets.
• Acted as the primary escalation point for complex application issues, performing in-depth root cause analysis and coordinating with development, infrastructure, and vendor teams for timely resolution.
• Developed and implemented proactive monitoring strategies using Tools like Splunk, Dynatrace, Prometheus], leading to a decrease in high-severity incidents.
• Streamlined Service Now Integration for automating Incident & Problem Management
• Participated in on-call rotations, providing 24/7 critical support for mission-critical applications.

Environment: Unix/Linux, Splunk, AppDynamics, Azure, GCP, BigQuery, Prometheus, Grafana, kafka, Lenses, ServiceNow etc.

Staff Software Engineer (at Blackhawk Networks)                                                                     AUG 16 – Oct 22

Managing the Operations and DevOps teams for BHN one of the major Payment processing company, performing daily RTB activities in Continuous Delivery process, involved in Deployments, Build & Release activities, supporting BAU for the payment processor at Blackhawk,

Responsibilities:

• Integrating event-driven systems using Kafka for real-time data processing. 
• Created Dashboards for proactive monitoring using Dynatrace, Splunk which can be used to identify the problems proactively.
• Acted as the primary escalation point for complex application issues, performing in-depth RCA and coordinating with development, infrastructure, and vendor teams for timely resolution.
• Participated in on-call rotations, providing 24/7 critical support for mission-critical applications.
• Oversee daily responsibility of SRE, systems/releases, Production Operations.

Environment: AWS, Java/J2EE, Splunk, New Relic, MySQL, Oracle, python, Unix/Linux, ServiceNow.

Operations Lead Engineer (at EBay INC)                                                                                      JUN 15 – JUL 16

Worked with Release engineering team for EBay one of the major E-­‐Commerce company, performing daily RTB activities in Continuous Delivery process helping various internal teams in Build & Release process, deployments, Continuous Integration

Responsibilities:

• Take charge of automating steps in the build and release process systems like Altus, Cmpaas, Raptor etc.
• Oversee daily responsibility of build execution for various systems/releases
• Build and Deploy applications using various frameworks and monitoring their health for 100% availability.
• Configured and deployed tools to automate the build, test, and release processes, responsible for executing scheduled and unscheduled application builds and automating these processes.
• Release coordination for different releases into various environments including Production.

Environment: Maven, Jenkins, GIT, Nagios, Linux/Solaris, Open Stack, JIRA, Shell/Perl scripting, Oracle, Tomcat.

Operations Lead Engineer (at CIBC, North America)                                                              JAN 14 to MAY 15

Responsibilities:

• • Interact with infrastructure, release management, change management, QA, DBA and application teams.
  • Effectively guided an eight-member team in delivering 24X7 global support for highly critical business applications which interfaced with the bank's trading systems.
  • Develop based on standards and Unit Test Autosys JIL script for jobs for system jobs that perform hot/cold/arch backups for DBAs
  • Discussion with client on design and proposals for changes and upgrades of existing applications and recommendations on new fields for automation and process orientation.
  • Supported and coordinated all production processes and platforms in the following areas: Change Management, Standards and Procedures, Problem Management, and Risk Management.
  • Maintained set of Unix Shell scripts (ksh) to perform various system maintenance functions such as backup, process and file system monitoring, ftp automation tools, and mailing list.

Technologies: Java/J2EE, Autosys R11, WebLogic, UNIX, Oracle, Informatica, ServiceNow, Shell scripting.

Application Support Lead (at Credit Suisse)                                                                          MAY 10 to DEC 13

Responsibilities:

• • Interact with various internal IT support functions and external 3rd party vendors to trouble shoot and resolve complex Problems.
  • Perform post go-live, RCA support & raise/track incident/problem/issue tickets in ServiceNow
  • Plan, manage and implement deployment of business applications, using my knowledge and understanding of change/configuration management, deployment procedures
  • Build and Deploy applications using various frameworks and monitoring their health for 100% availability.

Technologies: Java/J2EE, UNIX/AIX, JIRA, Control-M, MQ Series, ClearCase, Shell scripting

Application Support Analyst (at Century Link)                                                                                JUN 07 to Apr 10

Responsibilities:

• • Interacting with Business Users (CLECs) in US supporting SATE Components.
  • Responsible for Application Availability for the CLECs (Bug fixes, enhancements, Handling Build issues and various deliverables within stringent deadlines.
  • Managed the full lifecycle development and implementation of the application by applying Java multithreading.
  • Coded and maintained the middle-tier components providing data services and business component requests for the web service clients and a module to transfer the uploaded files to a backup server.

Technology: Java/J2EE, UNIX, WebLogic, Oracle, shell scripting, SiteScope, Autosys

Technical Skills:

• Operating Systems: Windows, Unix/Linux
• Databases: SQL Server, Oracle, MySQL, Big Query, Informix, DB2
• Cloud Platforms: AWS, Azure, Oracle Cloud
• Programming/Scripting: Java/J2EE, SQL, PowerShell, Bash, Python
• Monitoring & Alerting: Splunk, Dynatrace, AppDynamics, Grafana, Prometheus, New Relic, Nagios
• Ticketing Systems: ServiceNow, JIRA, Spotlight, Remedy
• Scheduling Tools: Autosys, Tidal, Tumbleweed, Control-­‐M
• Other Tools: Lenses, Kafka, Open Observe
• Virtualization: VMware, Docker, Kubernetes (basic understanding)
• Networking: TCP/IP, VPN, DNS, Load Balancers, Firewalls (troubleshooting)

Soft Skills:

• Team Leadership & Mentoring
• Strong Communication (written and verbal)
• Analytical Thinking & Troubleshooting
• Stakeholder Communication, Collaboration and Conflict Resolution

Certifications:

• AWS Solution Architect Associate Certified
• ITIL V3 Foundation Certified
• Oracle Java Certified Programmer
• WebLogic and WebSphere Certified Administrator
• Oracle Cloud Associate and Professional Certified

Note: Please call between 09:30 AM PST to 06:00 PM PST