Salesforce Support Specialist, Local to Cleveland Ohio – US

Salesforce Support Specialist – Level 2 Three roles

Client: Micro Focus                        

Location: Cleveland Ohio – US  Remote work allowed but must be local to the Cleveland, Ohio area


Job Description:


– The focus of this engagement is Level 2 support (triage, troubleshooting, administration tasks, etc.)

– Any configuration or development tasks that require a deployment will be escalated to Level 3 support.

– The Support Operating Guide (SOG) will be defined during the first week of the engagement.

– The SOG defines the processes that will be utilized during the engagement.




– Working Directly with end users

– Basic triage of incoming support cases

– Appropriate escalation of cases

– Troubleshooting

– Root Cause analysis

– Reports and dashboard creation

– Technical and coding solutions


Required Skills:


– 2+ years experience

– Previous experience, Level 2, supporting Salesforce platform

– Previous use of a ticketing system (They use SMAX)

– NetSuite OpenAir (NetSuite) – nice to have

– Wipro Estimator (Salesforce module) – nice to have



Thanks & Regards,


Sravan Kumar

Sales Manager

Genuineit LLC

GTalk: sravan.genuineit


Looking ahead to work with you for better Business prospects

 Genuineit LLC-Making IT Happen…

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