Oracle Service Cloud Technical Consultant Location:-Irvine, CA Client:-HCL/Western Digital

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Title:-Oracle Service Cloud Technical Consultant    
Location:-Irvine, CA

Job Description:

This role requires experience of successfully delivering CRM projects in large corporate environments and requires someone who have hands on development experience and understands how business works and how CRM solutions can support the business

 

BASIC QUALIFICATIONS:

  • 2-6+years of experience in complex product development, support or consulting roles
  • Minimum 1+ Years of experience in developing BUI extensions using BUI Extensibility Framework
  • Have strong experience in Integrating CRM solution with third party apps(Inbound/Outbound)
  • Own development responsibility from definition through delivery
  • Experience in below Oracle Service Cloud areas:-

Fundamentals

    • Oracle Service Cloud application overview
    • Custom Script, Custom Process Model(CPM),Customer Portal Configuration
    • Navigation (panes, ribbons, explorers, and help)

Initial Setup

    • Navigation sets, profiles, permissions, and queues
    • Staff accounts, groups, and passwords
    • Customizable menus and values

Core Functionality

    • Business rules (states, functions, variables, conditions, expressions, and actions)
    • Workspaces (displaying and editing records)
    • Workspace rules and triggers (dynamically adjust display, behavior, and values)
    • Custom objects, and relationships (packages and deployment)
    • Creating and monitoring answers and the knowledge base
    • Service level agreements (SLAs), response times, and holidays

Agent assistance

    • Guided assistance (questions, answers, responses, and branching)
    • Agent scripts (pages, fields, controls, questions, branching, rules, and events)
    • Workflow processes and templates (user interface, automation, search, and decision elements)

Interactions

    • Messages, templates, notifications, emails, and tracking
    • Surveys and results
    • Chats, routing, skills, and advanced routing
    • Mailboxes (outgoing and incoming), email addresses, and distribution lists

 

Technical Skills

All of the above and strong coding skills in one of the areas such as .Net, PHP, Java and Bootstrap Technologies. People familiar with Angular JS will be preferred. Having experience in the following will be preferred:

    • BUI Extensibility Framework/ Add-ins (.Net for Classic/advanced Agent Console, Java script for BUI)
    • Custom Script and Custom Processes (Event Handlers)
    • Customer Portal Development
    • Experience integrating with REST APIs.

 

PREFERRED QUALIFICATIONS

  • Strong, independent thinker with an ability to build credible relationships within customer environments
  • Hands on experience in preparing Design, Technical Specifications, Test Plan, Change Management and User Guide documents
  • Develop a trusted relationship with key stakeholders
  • Experience with Agile and Waterfall Methodologies
  • Genuine passion, interest, willingness and ability to adjust to continuously changing priorities and needs

With Warm Regards,

Suman
Technical Recruiter
Phone: 760307-4267
Email: suman@dantatechnologies.net

Web: www.dantatechnologies.com

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