Oracle Fusion & Cloud Integrator- Remote

 

Oracle Fusion & Cloud Integrator
Job Location: Presently Remote– USA location.
Interview Process : Min 2 rounds of Video or Max 3
Rate: DOE

• 8 to 12 Years of Total Experience/Relevant Experience.
• Expertise in Oracle Cloud Integrator Tools and Fusion Middle Ware Applications.
• Expertise in Oracle Cloud Technical Deliverables in ERP/EPM/SCM Tracks.
• Should have good hands on experience in OCI Integrations areas related to ERP and EPM
• Should have hands on experience in BI & OTBI Reports, Web Services, FBDI, UCM, Sandbox Customizations and Cloud Application Extensions
• Should have hands on experience in Regression Testing & Impact Assessment Activities.
• Resolving highly complex and mission-critical issues
• Manage highly complex and critical customer issues
• Serve as Situation lead on highly sensitive issues
• Consult with Management in directing resolution of critical Customer situations
• Knowledge gain and sharing – achieve knowledge transfer with teammates through development and delivery of formal team training sessions
• Formal mentoring for promoting the technical and professional development of others
• Creation/review of Knowledge Articles
• Proactively contribute to improve the team efficiency by sharing knowledge, providing feedback about best practices, designing tools/utilities etc.
• Improve overall product and documentation quality
• New products/releases testing and Support Readiness
• Customer service improvement
• Reports to the Manager of Support. Responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
• The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
• Has real-time hands-on functional/product and/or technical experience; and/or worked with L3 level support; and/or having equivalent knowledge.
• Good to have certifications Oracle Certified Specialist

 
 

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