JD Experience in Application Support in Unix, SQL & UNIX scripting Application support and knowledge on ITIL processes – Incident Management & Problem Management Knowledge of any programming language (especially Java) & debugging skills Excellent communication and analytical skills Understanding of capital markets and middle / back office operations in any investment bank
Role Description Work actively with team members to analyze and resolve application issues Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis and action items) User Ticket management (Backlog review, User interface and manual prioritization) Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries from client Managers Understand current queue of work items handed over across shifts and review criticality/priority Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activities.
Thanks & Regards Shaarukh Senior IT Recruiter Burgeon IT Services LLC. 1601 Concord Pike,36 E, Wilmington Delaware, 19803 Desk: 302-306-1970 / 302-208-1310 Email Id: firstname.lastname@example.org Website: www.burgeonits.com
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