Looking for Incident Manager in Dallas, TX

Incident Manager in Dallas, TX
Long Term
Experience in Application Support in Unix, SQL & UNIX scripting
Application support and knowledge on ITIL processes – Incident Management & Problem Management
Knowledge of any programming language (especially Java) & debugging skills
Excellent communication and analytical skills
Understanding of capital markets and middle / back office operations in any investment bank
Role Description
Work actively with team members to analyze and resolve application issues
Incident Management (Incident resolution, stakeholder communication, bridge management, post mortem analysis and action items)
User Ticket management (Backlog review, User interface and manual prioritization)
Perform Monthly Metrics Analysis, Frequent Failure and Support Efficiency/Automation, Data queries from client Managers
Understand current queue of work items handed over across shifts and review criticality/priority
Planned/unplanned events – Support BCP (Business Continuity Planning), Migration, Holiday activities.
Thanks & Regards
Senior IT Recruiter
Burgeon IT Services LLC.
1601 Concord Pike,36 E, Wilmington Delaware, 19803
Desk: 302-306-1970 / 302-208-1310
Email Id: shaarukh@burgeonits.com
Website: www.burgeonits.com
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