AI Support Engineer

Role : AI Support Engineer

Location : Mountain View CA and NYC (Hyrbid)

Client : Intuit

Must have : : Proficiency in AI concepts , ETL , data wrangling Python , FAQs and runbooks

Please share experience profiles of 12+ Years

– Expertise in AI and Related Technologies: Proficiency in AI concepts, approaches, tools, best practices, and recent advancements in the field.

– 3 – 5 years of experience in Python (or equivalent expertise)

– Experience in data wrangling and ETL. 

– Excellent Communication Skills: Ability to provide clear, concise, and accurate information both in writing and verbally.

– Customer Service Orientation: Able to provide patient, friendly, and professional guidance or support.

– Technical Writing Skills: Capable of identifying gaps in support documentation and updating or creating clear, comprehensive FAQs and runbooks.

– Ability to Escalate: Knowledge of when and how to escalate issues to subject matter experts and ensuring follow-through until resolution.

 – Ability to recommend packages, libraries, and tools for each of the phases of the model development life cycle or generative AI application development life cycle.

– Problem-Solving Abilities: Strong analytical skills to diagnose issues and provide effective solutions.

– Attention to Detail: Ability to track and document questions, statuses, resolutions, and feedback meticulously.

– Interpersonal Skills: Effective at guiding employees to the appropriate documentation, tools, or experts, and conducting follow-up to ensure issues are resolved.

– Organizational Skills: Well-organized to efficiently manage multiple inquiries, track statuses, maintain documentation, and collect user feedback.

Signature

Pradeep kumar Jai

Sr. Recruiter

VRK IT Vision Inc

Phone: +1(732)-(860)-7309 | Ext 709

Email: pradeep@vrkitvision.com

Web: https://vrkitvision.com/