Techridge Inc.
Key Responsibilities
· Exhibit strong communication, leadership, and sound judgment.
· Develop and maintain project plans, Gantt charts, and resource schedules.
· Serve as the liaison between business stakeholders, technical teams, and vendors.
· Monitor key performance indicators (KPIs) such as deflection rate, CSAT, and resolution time.
· Oversee risk management, scope, and change control processes.
· Manage the delivery of multiple concurrent projects with moderate to high complexity or risk, spanning multiple business areas and owners.
· Coordinate dependencies and impacts across teams and functions, ensuring project commitments and deliverables are met.
· Collaborate daily with development, QA, business analysis, product management, support teams, and global process owners to create program plans, schedules, and ensure smooth delivery of business solutions.
· Align business expectations and ensure client satisfaction by delivering projects on schedule and within budget. Provide global and cross-functional leadership to local and virtual project teams, fostering a collaborative and high-performing environment.
· Prepare executive-level status updates.
Qualifications
7+ years project management experience in contact center/customer service.
· PMP, CSM, or PRINCE2 certification preferred.
To apply for this job email your details to krish@techridge.net