Salesforce Support Lead
Job title: Salesforce Support Lead
Location: Santa Monica, CA-Hybrid (2 Days in a week)
Duration: Long term contract
Job Description:
Oversee day-to-day operations of the support team, ensuring timely and effective resolution of customer issues.
Act as a primary point of contact for escalated customer issues and ensure prompt and satisfactory resolutions.
Develop and implement support processes and procedures to enhance team efficiency and customer satisfaction.
Monitor team performance, provide coaching and mentoring, and conduct regular performance reviews.
Collaborate with cross-functional teams, including product development, to address complex technical problems and improve product functionality.
Analyze support metrics and customer feedback to identify areas for improvement and implement corrective actions.
Ensure proper documentation and maintenance of customer interactions and technical procedures in the ticketing system.
Foster a customer-centric culture within the support team, promoting best practices and continuous improvement.
Qualifications:
Bachelor’s degree in Computer Science, Information Technology, or a related field.
Expertise in Salesforce administration, configuration, and development, including Apex, Visualforce, Lightning components, and Salesforce APIs.
Proven ability to manage and lead a technical support team in a fast-paced, dynamic environment.
Strong problem-solving skills and ability to troubleshoot complex technical issues.
Excellent communication skills, both written and verbal, with the ability to convey technical information to non-technical users
To apply for this job email your details to Nawaz@peaklnk.com