Salesforce Lead with Production Support Experience
Salesforce Lead with Production Support Experience
Job Location:-Remote
Kindly find the below JD
The Salesforce lead in the Production Support Team leads the maintenance, optimization, and enhancement of enterprise-wide Salesforce implementations. This role combines technical expertise, system analysis, and architectural oversight to resolve complex challenges and ensure platform stability across Sales Cloud, Service Cloud, and integrated systems.
Key Responsibilities:
• Oversee production support for Salesforce instances, including troubleshooting, performance optimization, and system enhancement
• Monitor system health, performance metrics, and security compliance
• Develop solutions for business requirements
• Manage release deployments and change management processes
• Monitor system performance and stability
• Lead production support and deployments
• Troubleshoot and resolve Salesforce errors.
• Implement proactive maintenance procedures
• Monitor system health, performance metrics, and SLAs
• Coordinate emergency fixes and hot deployments
• Manage release windows and change control
• Create and maintain system documentation
• Establish support runbooks and escalation procedures
• Root cause analysis and incident prevention
• Capacity planning and performance optimization
• Backup and disaster recovery management
Mandatory Skill sets:
• 7+ years Salesforce development experience
• Advanced knowledge of Apex, Lightning Web Components, and Visualforce
• Experience with Salesforce APIs, middleware integration, and ETL tools
• Expertise in Salesforce security models and compliance frameworks
• Proficiency in data modeling and optimization
• Strong background in agile methodologies and DevOps practices
• Salesforce Platform Developer II Certification
• Salesforce Application Architect or Technical Architect Certification preferred
• Healthcare industry experience beneficial
To apply for this job email your details to geetu@spiceorb.com