IT Support Specialist – C2C Jobs – long term contract in San Jose, CA (Hybrid)

 IT Support Specialist/System Admin

Location : San Jose, CA (Hybrid)

Position type : Contract

Project Duration : Long Term

Experience : 3 to 6+ Years only

Detailed JD :

We are seeking a skilled IT Support Specialist with 2-3 years of experience to join our team and provide end-user support.

The ideal candidate will be responsible for troubleshooting, resolving technical issues, and ensuring a high level of customer satisfaction. This is a contract position for 5 months, with a high possibility of extension based on performance and business needs.

Key Responsibilities:

•             Provide technical support to end users for hardware, software, and network-related issues, both onsite and remotely.

•             Install, configure, and troubleshoot computer systems, applications, printers, and peripheral devices.

•             Assist with user account management, including password resets, access provisioning, and de-provisioning.

•             Support users with Google Workspace, VPN, and other enterprise applications.

•             Collaborate with India IT teams to escalate and resolve complex technical issues.

•             Maintain accurate records of service requests and resolution details in the ticketing system.

•             Ensure compliance with IT security policies and procedures while supporting end users.

•             Assist in the setup and maintenance of IT equipment for new hires and exit employees.

•             Provide excellent customer service, ensuring timely and efficient resolution of issues.

•             Ensure to maintain up to date IT Asset inventory

Requirements:

•             2-3 Years of experience in an IT support or end-user support role.

•             Strong knowledge of Windows OS, Google Workspace, and common desktop applications.

•             Experience with troubleshooting hardware, software, and basic knowledge of networks.

•             Basic understanding of Active Directory and user management.

•             Familiarity with remote support tools and ticketing systems

•             Strong communication and interpersonal skills.

•             Ability to work independently and manage multiple tasks in a fast-paced environment.

•             Relevant IT certification or equivalent qualification is a plus.

Preferred experience:

•             Experience in supporting end users in a corporate environment & senior executives.

•             Knowledge of ITIL processes and practices.

•             Prior experience in an IT support role within a global or distributed team.