Customer Service Technician – Roanoke, Virginia, United States – Contract

Customer Service Technician

Roanoke, Virginia

Job Duties may Include:

Communicating policies, procedures, and regulations
Issuing IDs
Processing applications
Administering vision, driver, and in-car road tests
Processing diverse vehicle registrations, titling, tax and fee collection, and other DMV-related services
Training will be provided to ensure your success.

We want to talk with you if you possess vital customer service and problem-solving skills, are willing to learn, and want a career with growth opportunities.

This wage position is limited to working no more than 1,500 hours per agency during the 12 months of May 1 – April 30, regardless of the hire date. The wage employment period resets on May 1 of the following year. All wage employees are limited to working no more than 29 hours per week on average over the 12 months. This wage position offers no state benefits.

The Virginia Department of Motor Vehicles (DMV), headquartered in Richmond, Virginia, serves approximately 6.2 million licensed drivers and ID card holders with over 8.4 million registered vehicles. In addition, DMV serves many businesses, including dealers, fuel tax customers, rental companies, driving schools, other state agencies, local governments, and non-profit organizations. DMV operates upon five fundamental core values: Trustworthiness, Respect, Accountability, Integrity, and Teamwork (TRAIT). We don’t just talk about our core values. We live them!

Minimum Qualifications:

Customer service experience working in a fast-paced environment.
Experience using a personal computer or other automated systems.
Excellent oral and written communication skills.
Flexibility to work M-F and Saturday.
Strong organizational, time management, problem-solving, and multitasking skills.
Must have attention to detail, accuracy and complete assignments on time.
Driving records should have a point balance of less than six demerit points and no major convictions.
Experience working in a team or group environment.
Can lift 10 – 25 pounds
Additional Considerations

NA

Special Instructions

You will be provided a confirmation of receipt when your application and/or résumé is submitted successfully. Please refer to “Your Application” in your account to check the status of your application for this position.

Selected candidate(s) must complete the I-9 Employment Eligibility Verification Form. DMV participates in E-Verify.

All applicants for employment must consent to a background check. Selected candidates must consent to a fingerprint-based criminal history check, driver record check, and background investigation, if applicable.

As a condition of employment, the DMV will be alerted of any convictions for moving violations, including license suspension.

Submission of an online application is required. DMV does not accept applications, resumes, cover letters, etc., in any other format. When applying for jobs, please ensure your online application or resume is complete with duties and skills associated with your work experience and years of experience to properly assess your skills in the screening process. Candidates are evaluated based on information provided in the application materials. Missing information cannot be assumed.

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