Service Desk Technician- Hybrid role

Responsibilities

Responds to telephone calls, emails, and other requests for DoIT support. Ensures all requests are documented and entered into DoIT’s ticketing system of record.
Documents, tracks, and monitors technical problems to ensure a timely resolution.
Supports and troubleshoots software and hardware problems for end-user applications and systems including but not limited to: operating systems (e.g. Windows, Apple, iOS Android), common productivity tools(e.g. Microsoft Office, GSuite/Google Apps), print drivers, web browsers, network and file shares, and other tools/systems as required.
Performs computer administrative tasks for callers that may include but not limited to: resetting passwords, unlocking accounts, and troubleshooting other routine and/or semi-routine  user computer issues.
Provides timely, professional, accurate, and courteous customer support to all callers while attempting first call resolution to problems.
Runs periodic system monitoring scripts to validate applications & services are running.