System design Engineer Mechanical/Electrical C2C jobs Houston, TX

Title: Engineering Support Specialist

Location : – Houston, TX

Duration: 12+ month

Responsibilities

• Address minor coverage issues and resolve minor complaints, ensuring all customer communication is clearly documented.

• Answer inbound customer inquiries, provide health analysis or troubleshooting, and redirect when appropriate.

• Identify issues and determine appropriate course of action for effective resolution.

• Process results from analysis of technical data.

• Understand prime product or component health or status, determine if action is needed, and outline required next steps.

• Monitor equipment, review alerts, and act on them with technical leads and managers.

• Respond to alerts and work through potential causes, sources, and resolution options

• Document issues and status through the Salesforce platform and communicate updates to customers.

Years of Experience and Education

• Experience:

• 5+ years working on machinery such as combustion engines, hydraulic systems, or pneumatic devices

• OR

• 5+ years working with analytical data, utilizing quantitative analysis (preferably in data science or engineering)

• Education:

• High School Diploma, GED, or equivalent

• Internships: Not accepted as job experience.

Skills Required

Technical Skills (Required):

• Knowledge of engineering principles, internal combustion engines, operational practices, and control system logic.

• Mechanical skill set including use of hand tools and measuring tools.

• Strong analytical skills and ability to interpret data.

• Ability to collaborate across teams.

• Knowledge of computer software (Visual Basic, Java, SQL, etc.).

Soft Skills (Required):

• Strong corporate behavior for customer-facing interactions.

• Excellent verbal and written communication skills.

• Problem-solving ability, attention to detail, and interpersonal skills.

• Ability to work independently and manage time effectively.

Core Competencies:

• Customer Focus

• Data Gathering & Analysis

• Service Excellence

• Consulting

• Decision Making & Critical Thinking

• Effective Communication

• Problem Solving

• Relationship Management