ServiceNow Architect Lead c2c it jobs Alpharetta, GA

Role1: Lead ServiceNow Exp
Location:  Alpharetta, GA (Onsite)

Must have:
ITOM and ITAM implementation.
JavaScript, REST/SOAP APIs, and ServiceNow scripting.
ITIL framework and IT Service Management processes.
CMDB, Discovery, Event Management, and Performance Analytics.
Required Qualifications:

·    Experience in ServiceNow development and implementation.

·       Deep understanding of ServiceNow architecture, modules, and workflows.

·       Strong expertise in JavaScript, REST/SOAP APIs, and ServiceNow scripting.

·       Experience with ITIL framework and IT Service Management processes.

·       Proven ability to integrate ServiceNow with external applications and cloud environments.

·       ServiceNow Certified System Administrator (CSA) and Certified Implementation Specialist (CIS) preferred.

·       Strong problem-solving skills and ability to work in a fast-paced, onsite environment.

·       Excellent communication and leadership skills, with the ability to collaborate across teams.

Key Responsibilities:

·       Collaborate with the ServiceNow Architect to design and implement scalable and efficient ServiceNow solutions.

·       Lead the technical team in configuring and customizing ServiceNow modules, including ITSM, ITOM, ITAM, HRSD, and SecOps.

·       Oversee development activities, including scripting (JavaScript, Glide API), workflows, business rules, UI policies, and automation.

·       Work closely with stakeholders to gather requirements, define project scope, and provide technical recommendations.

·       Ensure integration of ServiceNow with third-party applications, cloud platforms (AWS, Azure), and enterprise systems.

·       Drive CMDB and Discovery implementation, ensuring accurate asset and service mapping.

·       Troubleshoot complex issues, conduct root cause analysis, and ensure system stability and performance.

·       Provide technical leadership, mentoring junior engineers, and ensuring adherence to best practices.

·       Oversee system upgrades, security configurations, and compliance with IT governance policies.

·       Maintain detailed documentation, including architecture diagrams, development standards, and operational guidelines.

Preferred Qualifications:

·       Experience with ServiceNow CMDB, Discovery, Event Management, and Performance Analytics.

·       Knowledge of Security Operations (SecOps) and Governance, Risk, and Compliance (GRC) in ServiceNow.

·       Familiarity with Agile methodologies and DevOps practices.

·       Hands-on experience in ITOM and ITAM implementation.