Genesys Pure Connect Admin__Atlanta, GA | Cincinnati, OH | Dublin, OH (Remote Until Covid)

Hi,

 

Hope you are doing well.

 

Please have a look below JD & share me, some relevant profile.

 

Position- Genesys Pure connect Admin

Location- Atlanta, GA | Cincinnati, OH | Dublin, OH (Remote Until Covid)

Required Exp- 8+Yr

Duration- Long Terms

Role- Contract 

 

Job Description

 

Skills and Competencies:

 

  • CTI Genesys, Genesys Inbound Voice
  • Genesys Pure connect Experience in Genesys PureConnect (Interactive Intelligence) components:
  • Interaction routing
  • Queue functionality
  • Genesys Handlers
  • Integration with Salesforce Object Routing
  • Post unit testing issue resolution
  • Go lives and first days of service support
  • Strong C++,SIP,SWL, Net with knowledge of SOAP and Icelib

 

Role Description:

 

  • Ability to lead projects or be the technical lead on projects as needed
  • Tier 2/3 Customer Care
  • Ability to create/modify Interaction Attendant profiles
  • Ability to use Interaction Administrator for MAC activity
  • Ability to create a new workgroup, skill, etc.
  • Familiarity with system logs, server support, etc.
  • 2nd level trouble ticket support
  • Good Team management skills Planning and Organizing skills Excellent Communication (written and verbal) skills

 

 

Warm Regards,

 

Vineet Sharma   

vineet.sharma@accurogroup.com

 

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