Genesys Pure Connect Admin__Atlanta, GA | Cincinnati, OH | Dublin, OH (Remote Until Covid)



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Position- Genesys Pure connect Admin

Location- Atlanta, GA | Cincinnati, OH | Dublin, OH (Remote Until Covid)

Required Exp- 8+Yr

Duration- Long Terms

Role- Contract 


Job Description


Skills and Competencies:


  • CTI Genesys, Genesys Inbound Voice
  • Genesys Pure connect Experience in Genesys PureConnect (Interactive Intelligence) components:
  • Interaction routing
  • Queue functionality
  • Genesys Handlers
  • Integration with Salesforce Object Routing
  • Post unit testing issue resolution
  • Go lives and first days of service support
  • Strong C++,SIP,SWL, Net with knowledge of SOAP and Icelib


Role Description:


  • Ability to lead projects or be the technical lead on projects as needed
  • Tier 2/3 Customer Care
  • Ability to create/modify Interaction Attendant profiles
  • Ability to use Interaction Administrator for MAC activity
  • Ability to create a new workgroup, skill, etc.
  • Familiarity with system logs, server support, etc.
  • 2nd level trouble ticket support
  • Good Team management skills Planning and Organizing skills Excellent Communication (written and verbal) skills



Warm Regards,


Vineet Sharma



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