Genesys Pure Connect Admin__Atlanta, GA | Cincinnati, OH | Dublin, OH (Remote Until Covid)
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Position- Genesys Pure connect Admin
Location- Atlanta, GA | Cincinnati, OH | Dublin, OH (Remote Until Covid)
Required Exp- 8+Yr
Duration- Long Terms
Skills and Competencies:
- CTI Genesys, Genesys Inbound Voice
- Genesys Pure connect Experience in Genesys PureConnect (Interactive Intelligence) components:
- Interaction routing
- Queue functionality
- Genesys Handlers
- Integration with Salesforce Object Routing
- Post unit testing issue resolution
- Go lives and first days of service support
- Strong C++,SIP,SWL, Net with knowledge of SOAP and Icelib
- Ability to lead projects or be the technical lead on projects as needed
- Tier 2/3 Customer Care
- Ability to create/modify Interaction Attendant profiles
- Ability to use Interaction Administrator for MAC activity
- Ability to create a new workgroup, skill, etc.
- Familiarity with system logs, server support, etc.
- 2nd level trouble ticket support
- Good Team management skills Planning and Organizing skills Excellent Communication (written and verbal) skills